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Impact of technology-based knowledge sharing on employee outcomes: moderation effects of training, support and leadership

Mai Nguyen (Social Marketing@Griffith, Griffith University, Brisbane, Australia and Centre of Science and Technology Research and Development, Thuongmai University, Hanoi, Vietnam)
Sharyn Rundle-Thiele (Social Marketing @Griffith, Griffith University, Brisbane, Australia)
Ashish Malik (Newcastle Business School, The University of Newcastle – Central Coast Campus, Ourimbah, Australia)
Pawan Budhwar (Aston University, Birmingham, UK)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 12 January 2023

Issue publication date: 19 October 2023

1697

Abstract

Purpose

The purpose of this paper is to focus on how adopting technologies impacts employees’ job performance and well-being. One such new job demand is the use of technology-based knowledge sharing (TBKS), which has the potential to influence employees’ job performance and well-being. Therefore, human resource managers must provide resources that facilitate the adoption of TBKS to improve job performance while minimising mental health effects.

Design/methodology/approach

Guided by social capital theory, social exchange theory and the job demands-resources model, the authors analyse survey data from 281 Vietnamese employees.

Findings

The results of this paper show that TBKS influences employee mental health and directly and indirectly affects job performance. The authors examine the moderating effects of training, transformational leadership and organisational resources on the relationship between the new job demands of TBKS on job performance and mental health outcomes.

Practical implications

TBKS platform developers should offer user-friendly interface functions and extend critical features. HRM should communicate more with employees, care about their well-being and consider their goals and values. HRM needs to provide training to help employees adapt to organisational changes. Leadership also needs to make employees perceive that organisational success is closely related to the success of TBKS.

Originality/value

This paper draws upon the three fundamental tenets of three theories as a triangular base to examine the relationship between TBKS and its outcomes. This paper contributes to the knowledge management literature by delivering a comprehensive understanding and demonstrating how the inclusion of technology in knowledge sharing and human resource practices can impact employee performance and well-being.

Keywords

Acknowledgements

Funding: This project was funded by Social Marketing@Griffith Publication Scheme, Griffith University, Australia.

Citation

Nguyen, M., Rundle-Thiele, S., Malik, A. and Budhwar, P. (2023), "Impact of technology-based knowledge sharing on employee outcomes: moderation effects of training, support and leadership", Journal of Knowledge Management, Vol. 27 No. 8, pp. 2283-2301. https://doi.org/10.1108/JKM-07-2022-0552

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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