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The influence of the knowledge management processes on results in basic education schools

Marcelo de Moraes Cordeiro (Business School, Pontifícia Universidade Catolica do RioGrande do Sul (PUCRS) and Escola Superior de Propaganda e Marketing (ESPM-SUL), Porto Alegre, Brazil)
Mírian Oliveira (Business School, PUCRS, Porto Alegre, Brazil, and Advance/CSG-ISEG, Universidade de Lisboa, Lisboa, Portugal)
Maria-Isabel Sanchez-Segura (Department of Computer Science and Engineering, Universidad Carlos III de Madrid Escuela Politécnica Superior, Leganes, Spain)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 11 January 2022

Issue publication date: 2 November 2022




This study aims to identify the influence of knowledge management processes on the performance of basic education, including both private and confessional organizations.


This study is based on a positivist view of science and adopts a quantitative approach. A survey was conducted that received 242 answers, which were analyzed using structural equation modeling.


All the knowledge management processes were found to impact all the dimensions of organizational performance in the schools. The role knowledge creation exerts on people in the organization was made apparent, as was the way in which knowledge storage impacts three Balanced Scorecard dimensions, namely, people, internal processes and sustainability.

Research limitations/implications

This research is limited to private confessional basic education schools in Brazil that work at one or more levels of basic education.

Practical implications

This research is intended to help educational managers improve their knowledge management practices and achieve better performance within the educational environment.


The present study identifies two topics which are still under-investigated in the field of private confessional basic education, namely: the knowledge management processes and the Balanced Scorecard approach.



The authors gratefully acknowledge financial support from CNPq (Brazil, research grant 307577/2019-8) and FCT (Portugal), national funding through research grant UIDB/SOC/04521/2020.


Cordeiro, M.d.M., Oliveira, M. and Sanchez-Segura, M.-I. (2022), "The influence of the knowledge management processes on results in basic education schools", Journal of Knowledge Management, Vol. 26 No. 10, pp. 2699-2717.



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