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Working with emotions: emotional intelligence, performance and creativity in the knowledge-intensive workforce

Cassandra Stawicki (Nautilus Biotechnology, Santa Clara, California, USA)
Sukumarakurup Krishnakumar (School of Applied Life Sciences, Keck Graduate Institute, Claremont, California, USA)
Michael D. Robinson (Department of Psychology, North Dakota State University, Fargo, North Dakota, USA)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 14 February 2022

Issue publication date: 1 February 2023

1207

Abstract

Purpose

This paper aims to examine whether work-related emotional intelligence (W-EI) benefits job performance among knowledge-intensive workers.

Design/methodology/approach

Postdoctoral researchers (Study 1) and industry researchers (Study 2) were recruited (total N = 304). These knowledge workers completed an ability-based emotional intelligence (EI) test and characterized their work-related performance. Potential moderators were also assessed.

Findings

There were positive relations between W-EI scores and both task performance and creative performance. In addition, these relationships were stronger in the context of higher levels of job negative affect and/or role overload.

Originality/value

To the best of the authors’ knowledge, these findings are among the first to demonstrate the value of the EI construct within a knowledge-intensive workforce.

Keywords

Citation

Stawicki, C., Krishnakumar, S. and Robinson, M.D. (2023), "Working with emotions: emotional intelligence, performance and creativity in the knowledge-intensive workforce", Journal of Knowledge Management, Vol. 27 No. 2, pp. 285-301. https://doi.org/10.1108/JKM-07-2021-0556

Publisher

:

Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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