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What drives inter-organisational knowledge management? The cause and effect analysis using a multi-layer multi-criteria decision-making framework

Hannan Amoozad Mahdiraji (Leicester Castle Business School, De Montfort University, Leicester, UK and Faculty of Management, University of Tehran, Tehran, Iran)
Moein Beheshti (Faculty of Management, University of Tehran, Tehran, Iran)
Vahid Jafari-Sadeghi (Aston Business School, Aston University, Birmingham, UK)
Alexeis Garcia-Perez (Research Centre for Business in Society, Coventry University, Coventry, UK)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 24 November 2021

Issue publication date: 23 September 2022




Knowledge management seeks collaborative practices among organisations to generate technical, adapt and share knowledge to obtain a sustainable competitive advantage in cross-border business activities. This paper aims to disentangle the crucial determinants of knowledge management in inter-organisational arrangements settings.


In the first stage, after an in-depth literature review, the main knowledge management drivers are identified. In the second stage, based on the identified drivers, the importance and relationship between the drivers are evaluated by expert opinions from academic and executive activists. Eventually, in the last stage, a multi-layer decision-making approach has been proposed and used to determine the relationship and the importance of the drivers.


The findings of this paper assess the ranking of the different elements from experts’ opinions and discuss important theoretical and managerial implications. The influential factors were identified through an extensive literature review, which combined with the views of experts from academia and industry (international firms). Furthermore, the ranking of factors based on the experts’ overall opinion was used to discuss theoretical and managerial contributions.


This research provides a better understanding of the interrelationships between the key drivers of knowledge management, which helps management draw more effective strategies to address the cultural differences between firms. Moreover, understanding of the importance of the systems and structures that define the nature of the collaboration in inter-organisational settings, as well as the risks related to those are presented in this research.



Amoozad Mahdiraji, H., Beheshti, M., Jafari-Sadeghi, V. and Garcia-Perez, A. (2022), "What drives inter-organisational knowledge management? The cause and effect analysis using a multi-layer multi-criteria decision-making framework", Journal of Knowledge Management, Vol. 26 No. 9, pp. 2195-2221.



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