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Knowledge management in health care: an integrative and result-driven clinical staff management model

Vinícius Pereira de Souza (Pontificia Universidade Catolica de Minas Gerais, Belo Horizonte, Brazil, and Department of Anesthesiology, Hospital Mater Dei, Belo Horizonte, Brazil)
Rodrigo Baroni (Department of Administration, Pontificia Universidade Catolica de Minas Gerais, Belo Horizonte, Brazil)
Chun Wei Choo (Faculty of Information, University of Toronto, Toronto, Canada)
José Marcio de Castro (Programa de Pós-Graduação em Administração, Pontificia Universidade Catolica de Minas Gerais, Belo Horizonte, Brazil)
Ricardo Rodrigues Barbosa (Departmento de Teoria e Gestão da Informação, Universidade Federal de Minas Gerais, Belo Horizonte, Brazil)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 22 October 2020

Issue publication date: 21 June 2021

739

Abstract

Purpose

This paper aims to propose an integrative and result-driven health-care knowledge management (HKM) model and discuss the findings of a research that examines how the KM initiatives of a major private Brazilian hospital system are linked to its health-care performance outcomes.

Design/methodology/approach

Data were collected from a top-level Brazilian private hospital system (Mater Dei Healthcare System – MDHS), which is composed of three large hospitals internationally accredited by ISO 9001/2000, NIAHO and JCI. Multiple qualitative approaches were used to collect data such as 16 in-depth interviews with health professionals and managers, document analysis, participatory observation and benchmarking interviews with two reference hospital networks in Brazil.

Findings

The proposed health-oriented KM model is an expansion of the organizational knowing cycle model (Choo, 1996), adding absorptive capacity (ACAP) as a new construct. The paper discusses how ACAP integrates with sense-making, knowledge creation and decision-making processes within the health-care context. Information technology and clinical governance were identified as support factors to the HKM processes.

Practical implications

The paper presents a pragmatic and result-driven knowledge management (KM) model using health-care-welfare key performance indicators, as well as the emergence of KM as an integrative and strategic approach to hospital management.

Originality/value

The present study presents a knowledge-based perspective to clinical staff management, demonstrating the tangible results of KM initiatives that contribute to health and management performance outcomes.

Keywords

Acknowledgements

Erratum: It has come to the attention of the publisher that the article Souza, V.P.d.P.d., Baroni, R., Choo, C.W., Castro, J.M.d. and Barbosa, R.R. (2020), “Knowledge management in health care: an integrative and result-driven clinical staff management model”, Journal of Knowledge Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JKM-05-2020-0392 includes incorrect author names for Vinícius Pereira de Souza. This error was introduced in the editorial process and has now been corrected in the online version. The publisher sincerely apologises for this error and for any inconvenience caused.

Citation

Pereira de Souza, V., Baroni, R., Choo, C.W., Castro, J.M.d. and Barbosa, R.R. (2021), "Knowledge management in health care: an integrative and result-driven clinical staff management model", Journal of Knowledge Management, Vol. 25 No. 5, pp. 1241-1262. https://doi.org/10.1108/JKM-05-2020-0392

Publisher

:

Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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