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Knowledge management and technological innovation in family SMEs context

Veronica Scuotto (Pole Universitaire Leonard de Vinci, Paris, France and Department of Economics, Management and Institutions, University of Naples Federico II, Naples, Italy)
Simona Alfiero (Department of Management, University of Turin, Turin, Italy)
Maria Teresa Cuomo (Department of Economics and Statistics, University of Salerno, Salerno, Italy)
Filippo Monge (Department of Foreign Languages, Literatures and Modern Cultures, University of Torino, Torino, Italy)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 20 July 2023

Issue publication date: 18 March 2024




This paper conceptually aims to discuss the dual role of knowledge management (KM) and technological innovation, which brings about innovations, although it can be limited by psychological and emotional ownership.


This study examines the real impact of the paper on KM and technological innovation in family small to medium enterprises (FSMEs). This is a unique context affected by psychological and emotional ownership. However, COVID-19 has forced FSMEs to consider new strategies and practices to preserve their competitive advantage.


In this scenario, knowledge exchange, knowledge absorption and technology adoption appear relevant to the innovation process. This study offers a framework for how the duality of KM and technological innovation affects innovation.


Although extant research has explored technological innovation outcomes, a literature review reveals that accumulated studies on the drivers of technological innovation and KM in the context of FSMEs require further inquiry. Family members’ emotional ownership may foster KM because identification with organizational goals enhances individuals’ willingness to access and share information and stimulates new products and technological development.



This article is based on the study funded by the Basic Research Program of the HSE University.


Scuotto, V., Alfiero, S., Cuomo, M.T. and Monge, F. (2024), "Knowledge management and technological innovation in family SMEs context", Journal of Knowledge Management, Vol. 28 No. 3, pp. 789-798.



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