Exploring the antecedents and consequences of the transactive memory system: an empirical analysis

Abstract

Purpose

This study aims to explore the influence of social interaction processes on transactive memory system (TMS) practice, the mediation of knowledge integration to the relationship between TMS and team performance and the moderation of team psychological safety to the relationship among TMS, knowledge intentions and team performance.

Design/methodology/approach

The authors collected data from a sample of 366 team members from 55 research and development (R&D) teams in Taiwan and conduct the analysis using the partial least squares method.

Findings

The results of this study indicate that social interaction processes have a positive effect on a TMS; a TMS can foster team performance, but knowledge integration mediates the relationship between the TMS and team performance; and team psychological safety can moderate the relationship between the TMS, knowledge integration and team performance.

Originality/value

Existing studies not only fail to explore the influence of social interaction processes on a TMS practice but also lack empirical analyses to explore knowledge integration as a mediator and team psychological safety as a moderator. This study fills that gap by developing a model that includes these types of relationships and suggests the importance of the TMS in the context of R&D.

Citation

Huang, C.-C. and Chen, P.-K. (2018), "Exploring the antecedents and consequences of the transactive memory system: an empirical analysis", Journal of Knowledge Management, Vol. 22 No. 1, pp. 92-118. https://doi.org/10.1108/JKM-03-2017-0092