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Knowledge management barriers, practices and maturity model

Fabio Lotti Oliva (based at School of Economics, Business and Accounting, Universidade de São Paulo, São Paulo, Brazil)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 7 October 2014

5383

Abstract

Purpose

This paper aims to discuss the barriers and practices associated with knowledge management (KM), which is characterized as an important management tool to add value to products and services of companies and, thus, allow them to become more competitive and unique, of large Brazilian companies.

Design/methodology/approach

As a conceptual framework, the author adopted the main theories on KM to extract the barriers and practices included in the literature, aiming to confirm them through quantitative research with managers from large Brazilian companies. Based on the responses obtained, the author conducted several multivariate analyses, including descriptive analysis, factor analysis, cluster analysis and multinomial logistic regression.

Findings

In addition to presenting the main barriers and key practices associated with KM, our main result also presents a model for the evaluation of the level of maturity in KM based on the practices adopted by large Brazilian companies.

Originality/value

The main result presents a model for the evaluation of the level of maturity in KM based on the practices adopted by large Brazilian companies.

Keywords

Acknowledgements

Faculdade de Economia, Administração e Contabilidade - FEA. Universidade de São Paulo - USP. Fundação Instituto de Administração - FIA.

Citation

Lotti Oliva, F. (2014), "Knowledge management barriers, practices and maturity model", Journal of Knowledge Management, Vol. 18 No. 6, pp. 1053-1074. https://doi.org/10.1108/JKM-03-2014-0080

Publisher

:

Emerald Group Publishing Limited

Copyright © 2014, Emerald Group Publishing Limited

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