TY  - JOUR
AB  - Purpose This paper aims to examine mobile banking adoption in Islamic banks by integrating technology adoption model (TAM) and Religiosity-Behavioural Intention Model.Design/methodology/approach This study uses a sample of 300 mobile banking customers of Islamic banks from West Java Province, Indonesia. Partial least square was applied to assess the association between perceived usefulness, perceived ease-of-use, religiosity, satisfaction, and adoption.Findings The results of this study disclosed that the integration of TAM and Religiosity-Intention model provides a more complete explanation of Islamic bank consumers’ adoption of mobile banking. Besides perceived usefulness and perceived ease-of-use, the results of this study emphasise the importance of religiosity in mobile banking adoption.Practical implications This study offers an opportunity for Islamic bank managers to increase the adoption of their mobile banking services. To increase the adoption of mobile banking services, Islamic banks must not only provide an application that is useful and easy to use but also consider the customer’s religiosity. All of their mobile banking marketing strategies should focus on providing high-quality mobile service while ensuring the bank’s operations are compliant with the Islamic law.Originality/value This study is the first attempt to integrate TAM and Religiosity-Intention Model to assess mobile banking adoption.
VL  - 11
IS  - 6
SN  - 1759-0833
DO  - 10.1108/JIMA-05-2019-0096
UR  - https://doi.org/10.1108/JIMA-05-2019-0096
AU  - Suhartanto Dwi
AU  - Dean David
AU  - Ismail Tuan Ahmad Tuan
AU  - Sundari Ratna
PY  - 2019
Y1  - 2019/01/01
TI  - Mobile banking adoption in Islamic banks: Integrating TAM model and religiosity-intention model
T2  - Journal of Islamic Marketing
PB  - Emerald Publishing Limited
SP  - 1405
EP  - 1418
Y2  - 2024/04/23
ER  -