Opentable as a marketing strategy for modern Muslim funeral product in Indonesia
ISSN: 1759-0833
Article publication date: 23 November 2021
Issue publication date: 10 February 2023
Abstract
Purpose
The Opentable strategy is considered a taboo because of its ability to take advantage of peoples’ grief. Therefore, this study aims to explore the Opentable (Exhibition) as a marketing strategy for modern Muslim funeral products, considered a luxury by most people in Indonesia.
Design/methodology/approach
This is a qualitative research with a phenomenological approach used to collect data from six Memorial Advisors (MAs) through interviews.
Findings
The result showed that the Opentable strategy was carried out to introduce the concept of a modern Muslim funeral home and its products. Furthermore, MA does not encourage sales during Opentable, rather, it uses the process to obtain complete data from potential customers.
Practical implications
This research serves as a guidance for MA and other similar professions to socialize products uncommon or considered taboo in society. It also provides a repertory of new marketing strategies, especially for targeted and uncommon products.
Originality/value
To the best of the knowledge, this is the first research to explore Opentable (Exhibition) as a marketing strategy for modern Muslim funeral products in Indonesia. Therefore, future research is needed on other marketing strategies.
Keywords
Acknowledgements
The authors would like to thank all those who participated in this research and express gratitude to Universitas Padjadjaran and Universitas Pembangunan Nasional Veteran Jakarta, Indonesia and all MAs.
Citation
Prihatiningsih, W., Damayani, N.A., Suryana, A. and Perbawasari, S. (2023), "Opentable as a marketing strategy for modern Muslim funeral product in Indonesia", Journal of Islamic Marketing, Vol. 14 No. 3, pp. 757-774. https://doi.org/10.1108/JIMA-02-2021-0053
Publisher
:Emerald Publishing Limited
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