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Adopting social media as an information system – a case study of an internet service company in Abuja, Nigeria

Otobong Inieke (Department of Computer Science, Middlesex University, London, UK)
Babatunde Mustapha Raimi-Lawal (Department of Computer Science, Middlesex University, London, UK)

Journal of Information, Communication and Ethics in Society

ISSN: 1477-996X

Article publication date: 30 October 2020

Issue publication date: 3 March 2021

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165

Abstract

Purpose

In considering the ubiquity of information systems (ISs) and the increasingly important role served in modern business and service delivery, social media if properly leveraged gives potential competitive advantage to a company in its respective industry. With Paramount Web Nigeria Ltd. as a case study, this paper aims to focus on the important aspects of adopting social media as an IS such as data privacy principles and the role of social media in the context of a small internet service company.

Design/methodology/approach

Relevant research information was relied upon to highlight the various factors involved with adopting social media as an IS.

Findings

Data handling and privacy policies must also be considered and properly devised if the concerned company is to effectively adopt social media as an IS. Decision-making tools such as SWOT analysis and the quality triangle are vital during the planning stages of deploying an IS.

Research limitations/implications

Research papers on aspects of social media as an IS especially in West African academia has been lacking. The challenge is in contextual information related to similar topics.

Practical implications

Findings detailed in this paper will serve to provide a better understanding of the important factors to be considered when adapting a new IS to an existing business.

Originality/value

This paper serves to highlight the potential factors to be considered when dealing with business ISs with a strong focus on social media and internet related services.

Keywords

Acknowledgements

The authors express gratitude for the contributions of my colleague and fellow researcher Babatunde Raimi-Lawal, without which I would not have been able to complete this paper. I deeply appreciate the guidance and advice of my supervisor, Mr Yatin Jokhun, he was always there to shed light on concepts that were beyond my understanding. I am also grateful for the words of encouragement levelled on me by those who were aware of this project.

Finally, my heartfelt gratitude goes to my sponsor and elder sister Enoh Inieke, without whose support I would not have had the opportunity to attend university, let alone Middlesex University. My thanks go to all mentioned here.

Citation

Inieke, O. and Raimi-Lawal, B.M. (2021), "Adopting social media as an information system – a case study of an internet service company in Abuja, Nigeria", Journal of Information, Communication and Ethics in Society, Vol. 19 No. 1, pp. 163-179. https://doi.org/10.1108/JICES-10-2019-0111

Publisher

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Emerald Publishing Limited

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