To read the full version of this content please select one of the options below:

Qualitative analysis to determine decision-makers’ attitudes towards e-government services in a De-Facto state

Tuğberk Kaya (Department of Management Information Systems, School of Applied Sciences, Cyprus International University, Nicosia, Northern Cyprus)
Mustafa Sağsan (Department of Innovation and Knowledge Management, Faculty of Economics and Administrative Sciences, Near East University, Nicosia, Northern Cyprus)
Tunç Medeni (Department of Management Information Systems, Business School, Yıldırım Beyazıt University, Ankara, Turkey)
Tolga Medeni (Department of Management Information Systems, Business School, Yıldırım Beyazıt University, Ankara, Turkey)
Mete Yıldız (Department of Political Science and Public Administration, Faculty of Economics and Administrative Sciences, Hacettepe University, Ankara, Turkey)

Journal of Information, Communication and Ethics in Society

ISSN: 1477-996X

Article publication date: 20 February 2020

Issue publication date: 20 October 2020

Downloads
304

Abstract

Purpose

The manner in which people, businesses and governments perform is changing because of the spread of technology. Digitalization of governments can be considered a necessity as we are now entering the era of the Internet-of-Things. The advantages and disadvantages of electronic governments have been examined in several research studies. This study aims to examine the attitudes of decision-makers towards e-government. The research aims are as follows: to determine the problems related with e-government usage, to establish the factors which decrease the usage of e-government services and to propose recommendations for the effective application of e-government practices.

Design/methodology/approach

Qualitative research has been used for the study. Participants were chosen by the snowball sampling method, and face-to-face in-depth interviews were conducted with all decision-makers. In-depth interviews are more efficient and enable the acquisition of better qualitative information, in-depth knowledge and statistics, as the distance between the interviewer and interviewee is reduced (Stokes and Bergin, 2006). Questions asked can be categorized under two sections, where the questions in the first section are related to the decision-maker’s management style/managerial proposition, and in the second section, technological questions are asked in terms of the preferred communication method and the decision-makers’ attitudes towards e-government practices.

Findings

Decision-makers perceive electronic government to be important, while the level of importance is observed to be different among the decision-makers. Chronic problems exist in many countries, such as nepotism, where the decision-makers have conflicting arguments about e-government and the resulting effect on nepotism. Furthermore, the study also indicates that decision-makers are aware of the importance of mobile government, although they acknowledge that more time is required, as their country is still developing. Electronic voting is also perceived to be important, although the decision-makers believe that security and privacy issues need to be solved before related projects can be initiated.

Originality/value

This research can be a benchmark study for the decision-makers of small island developing states by means of e-government. The impediments preventing the effective application of e-government practices are also discussed in the study. This study will be useful to highlight the triggers and obstacles for e-government development in the context of a developing country. Internet penetration has increased significantly since the 2000s, and therefore, decision-makers need to consider the shift in citizens’ behaviour, such as the high usage of smartphones and the emergence of the Internet-of-Things (Kaya and Bicen, 2016; Kumar et al., 2017).

Keywords

Acknowledgements

The authors would like to thank decision makers for the interviews.

Citation

Kaya, T., Sağsan, M., Medeni, T., Medeni, T. and Yıldız, M. (2020), "Qualitative analysis to determine decision-makers’ attitudes towards e-government services in a De-Facto state", Journal of Information, Communication and Ethics in Society, Vol. 18 No. 4, pp. 609-629. https://doi.org/10.1108/JICES-05-2019-0052

Publisher

:

Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited