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Coaching workshops for managing communication challenges perceived by emergency nurses in Morocco: a pilot experiment

Rabia Chahbounia (Laboratory of Health Sciences and Technologies, Higher Institute of Health Sciences, Hassan First University of Settat, Settat, Morocco)
Abdellah Gantare (Laboratory of Health Sciences and Technologies, Higher Institute of Health Sciences, Hassan First University of Settat, Settat, Morocco)

Journal of Integrated Care

ISSN: 1476-9018

Article publication date: 6 August 2024

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Abstract

Purpose

In emergency departments, effective communication is of utmost importance to ensure the safety of patients. However, communicating can be quite challenging when dealing with high-stress situations. This study aims to assess the efficacy of coaching workshops, informed by a transtheoretical coaching model, in managing communication challenges perceived by emergency nurses and enhancing their communication skills.

Design/methodology/approach

The study involved seven emergency room nurses working at a public hospital in Morocco. The data were gathered through various instruments, including observation grids, interviews and pre- and post-test questionnaires.

Findings

The study identified prevalent challenges in communication among nurses, notably difficulties in accurately interpreting messages when faced with confrontational attitudes from colleagues or superiors. Additionally, some nurses exhibited asymmetrical communication patterns, prioritizing their own perspectives over others' during interactions. The findings revealed a statistically significant disparity between pre- and post-test scores (P = 0.017). The nurses’ mean score has improved by 5.14 after attending the four workshop coaching experience, passing from 5.71 in the pre-test to 10.85 in the post-test.

Originality/value

This is the first study in Morocco to evaluate the effectiveness of coaching workshops guided by a transtheoretical coaching model in improving communication skills and overcoming communication barriers among working emergency nurses.

Keywords

Acknowledgements

We would like to thank the emergency nurses of the community hospital in Settat area for their cooperation in conducting this study.

Citation

Chahbounia, R. and Gantare, A. (2024), "Coaching workshops for managing communication challenges perceived by emergency nurses in Morocco: a pilot experiment", Journal of Integrated Care, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JICA-11-2023-0079

Publisher

:

Emerald Publishing Limited

Copyright © 2024, Emerald Publishing Limited

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