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A co-production approach to exploring an integrated service model in UK local authorities

Parisa Diba (School of Social Sciences, Humanities and Law, Centre for Social Innovation, Teesside University, Middlesbrough, UK)
Jonathan Bowden (Middlesbrough Council, Middlesbrough, UK)
Andrew Divers (School of Social Sciences, Humanities and Law, Centre for Social Innovation, Teesside University, Middlesbrough, UK)
Beth Taylor (Middlesbrough Council, Middlesbrough, UK)
Dorothy Newbury-Birch (School of Social Sciences, Humanities and Law, Centre for Social Innovation, Teesside University, Middlesbrough, UK)
Jonathan Ling (Faculty of Health Sciences and Wellbeing, University of Sunderland, Sunderland, UK)

Journal of Integrated Care

ISSN: 1476-9018

Article publication date: 9 January 2023

15

Abstract

Purpose

Integrated service models aim to simplify access, enable effective delivery, remove duplication and provide a holistic and person-centred approach. This project explored the development of integrated well-being services in two local authorities in North-East England. The purpose of this paper is to address this issue.

Design/methodology/approach

Underpinned by public health and co-production approaches, the project utilised a mixed-methods approach. Data were collected via online surveys (n = 95), virtual interviews with members of the local population (n = 8) and practitioners and commissioners (n = 8) to explore needs for a new service. Thematic analysis was used to identify key themes and issues.

Findings

Several benefits of an integrated service were highlighted by both staff and service users, with a central anticipated benefit being the provision of holistic care. Improvement in information sharing was also seen to increase the efficiency of services and communication barriers between services. Beneficial aspects and barriers related to the COVID-19 pandemic on current service provision were reported that have informed our future recommendations.

Originality/value

The authors’ findings provide a much deeper insight into function, care, social inclusion and ongoing support needs, from both the perspectives of staff and service users. Service users and staff saw value in an integrated model for themselves, as well as the wider community. The authors’ findings indicate that the integrated service model is a promising one for the development of services within local authorities.

Keywords

Acknowledgements

Funding: The study is funded by the National Institute for Health Research (NIHR) Clinical Research Network (CRN) North East and North Cumbria.

Citation

Diba, P., Bowden, J., Divers, A., Taylor, B., Newbury-Birch, D. and Ling, J. (2023), "A co-production approach to exploring an integrated service model in UK local authorities", Journal of Integrated Care, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JICA-06-2022-0031

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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