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Cultural intelligence and managerial relational performance: a resource advantage perspective

Arthur Egwuonwu (Brunel Business School, Brunel University, London, UK)
David Sarpong (Brunel Business School, Brunel University, London, UK) (Higher School of Economics, National Research University, Moscow, Russian Federation)
Chima Mordi (Brunel Business School, Brunel University, London, UK)

Journal of Intellectual Capital

ISSN: 1469-1930

Article publication date: 29 December 2020

Issue publication date: 24 March 2022

600

Abstract

Purpose

Drawing on the resource-advantage theory, the authors examine the effect of import managers' cultural intelligence (CQ) on their foreign counterpart's psychic distance and relational performance.

Design/methodology/approach

Survey data collected from 228 Nigerian automobile import managers were analyzed using structural equation modelling (SEM) to examine the relationship among the study variables. The measure of CQ in this study comprises metacognitive and motivational CQs to examine the relations between metacognitive and motivational CQs on psychic distance and their ultimate effect on relational performance.

Findings

This study suggests that metacognitive CQ reduces the effect of psychic distance in buyer–seller exchange relationships, and in the presence of a low-level psychic distance, relational performance increases. Confirming the intervening role of CQ on performance relationship, the study highlights the role of CQ and its influence on psychic distance in facilitating (or impeding) relational exchanges in international buyer–seller transactions.

Originality/value

The authors present the concept of CQ as a human capital that has the potential to improve managerial relational performance. The authors go further to advance the potential significance and relevance of CQ in improving international buyer–seller exchanges.

Keywords

Acknowledgements

The authors also assessed the model using partial least squares SEM and ordinary least squares regression. The alternative model yielded qualitatively identical results, increasing the robustness of the authors’ findings.David Sarpong’s contribution to the article is based on the study funded by the Basic Research Program of the National Research University Higher School of Economics (HSE) and by the Russian Academic Excellence Project ‘5-100’.

Citation

Egwuonwu, A., Sarpong, D. and Mordi, C. (2022), "Cultural intelligence and managerial relational performance: a resource advantage perspective", Journal of Intellectual Capital, Vol. 23 No. 3, pp. 617-638. https://doi.org/10.1108/JIC-07-2020-0243

Publisher

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Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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