Understanding intentions and actual use of mobile wallets by millennial: an extended TAM model perspective

Abstract

Purpose

The present study aims to probe into the determinants of mobile wallet adoption by millennials with the assistance of extended technology acceptance model.

Design/methodology/approach

The data was collected from the students studying professional courses in leading private universities in the north region of India. Keeping in view of the objective and hypotheses, the Partial Least Square Structural Equation Modeling (PLS -SEM) technique was used to test the proposed model.

Findings

The tested model brings into notice the imperative observation, which clearly outlines that there are all significant relationships, which can be observed herein. To explicitly state: perceived ease of use (PEOU) has a significant positive relationship with the perceived usefulness followed by PEOU also shares a significant positive relationship with the behavioral intention, and lastly trust as a variable under study establishes a significant positive relationship with actual use (AU).

Research limitations/implications

Implications for the banking industry are to ensure the safety and privacy (financial information) confidential.

Originality/value

The present study contributes to the literature of mobile wallet in the developing nations.

Citation

Sarmah, R., Dhiman, N. and Kanojia, H. (2021), "Understanding intentions and actual use of mobile wallets by millennial: an extended TAM model perspective", Journal of Indian Business Research, Vol. 13 No. 3, pp. 361-381. https://doi.org/10.1108/JIBR-06-2020-0214