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The path to the Hotel of Things: Internet of Things and Big Data converging in hospitality

Sanjay Nadkarni (The Emirates Academy of Hospitality Management, Dubai, United Arab Emirates)
Florian Kriechbaumer (The Emirates Academy of Hospitality Management, Dubai, United Arab Emirates)
Marcus Rothenberger (Department of Management, Entrepreneurship and Technology, University of Nevada Las Vegas, Las Vegas, Nevada, USA)
Natasa Christodoulidou (Department of Management and Marketing, College of Business Administration and Public Policy, California State University Dominguez Hills, Carson, CA, USA)

Journal of Hospitality and Tourism Technology

ISSN: 1757-9880

Article publication date: 13 November 2019

Issue publication date: 20 May 2020




The purpose of this study is to explore the use of Internet of Things (IoT) in hospitality and examine its relationship with Big Data. Drawing upon theoretical and practical considerations, it lays a foundation for its adoption in practice and future research.


This paper uses a conceptual approach. It demonstrates the use of IoT and its impact on Big Data in hospitality through exemplars. The paper further explores the convergence of IoT, Big Data and hospitality in the context of the literature, value attributes and vendor offerings. Theoretical models from information systems and business are used to support the concepts proposed.


The study compiles and contextualizes the applications of IoT in hospitality by applying an input–process–output model, demonstrating the link to Big Data. The resulting value dimensions are represented by the IoT–Big Data triple impact intensity model.

Research limitations/implications

An outlook toward the future trajectory of IoT adoption is provided by proposing to extend the prevalent social, mobile, analytics and cloud framework with an IoT component.

Practical implications

Practical implications of the use of IoT and Big Data in hospitality on information technology infrastructure, business models, security and standardization highlight the scope for further empirical research.


By synthesizing IoT applications in hospitality and by bringing to light their relationship with Big Data, the study demonstrates how IoT, Big Data and hospitality converge – a synthesis that has thus far been largely unexplored. This study lays the groundwork for increased deployment of IoT and Big Data in hospitality and future academic research in this area.


本论文开发了酒店管理中的物联网(IoT)的使用, 并且检验了其与大数据的关系。根据其理论和实际考虑, 这方面的科技缺乏应用理论基础和未来研究方向。


本论文采用理论讲述的方式, 通过例子来阐述IoT的应用和大数据对于酒店管理的影响。本论文还拓展了IoT、大数据、以及酒店管理在文献范畴、价值属性、以及供应商考量中的认识。本论文借鉴了信息系统和商业管理中的理论模型以支撑提出的理论概念。


本论文综合审视了IoT在酒店管理中的应用, 提出了一个输入-处理-输出的模型, 指出了其与大数据的关联。其相关价值维度通过IoT-大数据三重影响强度模型来显示。


本论文提出了对IoT使用的未来展望, 拓展了著名的SMAC模型(social, mobile, analytics, cloud), 加入了IoT成分。


本论文对IoT和大数据在酒店IT架构、商业模型、安保和标准化等方面的使用, 强调了其未来应用研究的方向。


本论文通过酒店管理中的IoT应用综述, 以及其与大数据分析的关联, 展示了IoT、大数据、酒店覆盖等概念如何融合, 这方面的研究还未真正被开发。本论文对于酒店领域中的IoT和大数据应用以及相关领域的未来研究, 有着奠基作用。



Nadkarni, S., Kriechbaumer, F., Rothenberger, M. and Christodoulidou, N. (2020), "The path to the Hotel of Things: Internet of Things and Big Data converging in hospitality", Journal of Hospitality and Tourism Technology, Vol. 11 No. 1, pp. 93-107.



Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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