Understanding hosts’ task performance antecedents in e-rentals

Abstract

Purpose

When evaluating a booking enquiry, hosts rely on peer-to-peer (P2P) accommodation platforms (P2PAP) to make an informed decision. Consequently, accepting or rejecting a booking is influenced by the capacity of the P2PAP to convey to hosts valuable information about guests. This study aims to explain hosts’ task performance in short-term rentals (e-rentals).

Design/methodology/approach

The proposed model explains hosts’ task performance in e-rentals as a combination of task-specific user capabilities and technology capabilities. The model was tested using the partial least square path modelling technique.

Findings

Task-specific user capabilities of covert observation and interrogation were found to have a positive influence on task performance. Moreover, a moderation effect of representation on the relationship between self-disclosure and task performance was found to be significant, yet contrary to the one hypothesized.

Originality/value

The findings from this study help to develop the concept of task-specific user capabilities in shaping task performance.

摘要

探究房东在电子租赁中的任务表现的前因

研究目的

在评估预订查询时, 房东依靠 P2P 住宿平台 (P2PAP) 做出明智的决定。因此, 接受或拒绝预订受 P2PAP 向房东传达有关客人的有价值信息的能力的影响。本研究解释了房东在短期租赁（电子租赁）中的任务表现。

研究设计/方法/路径

本研究的模型将房东在电子租赁中的任务表现解释为特定任务的用户能力和技术能力的组合。该模型使用偏最小二乘路径建模 (PLS-SEM) 技术进行了测试。

研究发现

本研究发现隐蔽观察和询问的任务相关用户能力对任务表现有积极影响。此外, 研究发现自我表露和任务表现之间的关系被表现显著调节, 但与假设相反。

研究原创性

这项研究的结果有助于发展特定任务用户能力在塑造任务表现方面的概念。

Citation

Barbeitos, I. and Oliveira, T. (2022), "Understanding hosts’ task performance antecedents in e-rentals", Journal of Hospitality and Tourism Technology, Vol. 13 No. 5, pp. 835-854. https://doi.org/10.1108/JHTT-11-2020-0286