Hindrances to smart tourism development
Journal of Hospitality and Tourism Technology
Article publication date: 7 June 2022
Issue publication date: 12 July 2022
Most previous studies have discussed the factors that drive the development of smart tourism or its benefits. Nevertheless, hindrances to smart tourism development have been largely ignored by previous studies. Hence, to bridge the aforementioned research gap, the present study identified the hindrances to smart tourism development in Hong Kong, which has been affected by the recent pandemic, based on the adjusted destination competitiveness conceptual models.
The purpose of this study is to investigate the hindrances to smart tourism development. A qualitative interview method using a semi-structured questionnaire with open-ended questions was adopted in the present study.
Findings of the present study indicated that the hindrances in developing smart tourism in Hong Kong are from four primary perspectives, namely, economic, sociocultural, technological and planning and management.
Seeking cooperation from popular tourist destinations can address the economic issues of market size and return on investment in technological infrastructure. Experiences, as the core product of travel, should be highlighted in smart tourism development and enterprises should be given support for the transformation.
Theoretically, based on the adjusted conceptual models for destination competitiveness, the present study identifies the macro factors that hinder the development of smart tourism in Hong Kong from different primary perspectives. Practically, factors such as policy support, which includes public funding or low-interest loans, are essential to supporting preliminary finances to attract entrepreneurs and young talents to participate in the development.
之前的大多数研究都讨论了推动智慧旅游发展的因素或其好处。然而, 以往的研究在很大程度上忽略了智慧旅游发展的障碍。因此, 为弥合上述研究空白, 本研究基于调整后的目的地竞争力概念模型, 确定了受近期疫情影响的香港智慧旅游发展的障碍。
本研究结果表明, 香港发展智慧旅游的障碍主要来自四个方面, 即经济、社会文化、技术以及规划和管理。
理论上, 本研究基于调整后的目的地竞争力概念模型, 从不同的首要视角识别阻碍香港智慧旅游发展的宏观因素。从实际意义上来讲, 公共资金或低息贷款在内的政策支持等因素对于支持初步资金, 以及吸引企业家和青年人才来参与发展至关重要。
The authors would like to express their sincere thanks to the anonymous reviewers for their constructive comments and suggestions for an early version of this paper. Rob Law participated in the early part of this project when he was affiliated with the Hong Kong Polytechnic University. This project was partly supported by a research grant funded by the University of Macau.
Sun, S., Ye, H., Law, R. and Hsu, A.Y.-C. (2022), "Hindrances to smart tourism development", Journal of Hospitality and Tourism Technology, Vol. 13 No. 4, pp. 763-778. https://doi.org/10.1108/JHTT-10-2021-0300
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