To read this content please select one of the options below:

Globalization of workforce: PLS approach to higher-order value construct in a study abroad context

Manuel Antonio Rivera (Rosen College of Hospitality Management, University of Central Florida, Orlando, Florida, USA)
Kevin S. Murphy (Rosen College of Hospitality Management, University of Central Florida, Orlando, Florida, USA)
Jalayer Khalilzadeh (Rosen College of Hospitality Management, University of Central Florida, Orlando, Florida, USA)

Journal of Hospitality and Tourism Technology

ISSN: 1757-9880

Article publication date: 19 July 2018

Issue publication date: 6 December 2018

734

Abstract

Purpose

This paper aims to investigate hospitality study abroad experiences as an educational service in which the experience encompasses services that combine tangible and intangible actions that require students to move from the classroom to a practical setting. It empirically investigates the relationship between students’ study abroad, perceived value and perceived sacrifice (monetary and non-monetary) with their overall satisfaction and internationalization intentions.

Design/methodology/approach

A total of 57 students who had completed an international externship experience were contacted and invited to complete an online survey. The online survey gauged the student’s perception of their externship experience, the overall satisfaction and the internationalization intentions. The instrument also gathered demographic information about the participants. The proposed model was estimated by using partial least squares (PLS) path modeling.

Findings

The results indicate that PLS can be used to assess the theory of consumption value for study abroad experiential learning. The results of the hypotheses testing indicate that the value students get and give is a suitable and significant predictor of satisfaction and internationalization. However, students’ satisfaction with their study abroad internship does not predict future internationalization intentions.

Originality/value

This study sheds light on hospitality students’ perceived value, satisfaction and internationalization intentions when they complete a study abroad internship program. The results indicate that the value students get and give is an appropriate and important predictor of satisfaction and attitude toward international education.

研究目的

本论文旨在研究酒店管理专业出国留学的学生体验, 此体验既包括实体化行动又包括非实体化行动, 使学生走出教室, 进行实际操作。本论文实际检验学生出国留学、价值感知、牺牲感知(物质上和非物质上)、以及他们整体满意度和国际化意向。

研究设计/方法/途径

本论文采用在线问卷采样形式, 57名参加出国实习项目的学生为问卷样本。问卷主要衡量了学生出国实习体验、整体满意度、和国际化意向。此外, 问卷还采集了人口统计信息。本论文采用偏最小二乘回归(PLS)路径建模的分析方法来分析数据。

研究结果

分析结果表明PLS可以检验出国体验学习的消费价值理论。 研究结果表明学生得到和给与的价值是一项决定其满意度和国际化意向的指标。然而, 学生对于出国实习的满意度并不能决定其国际化意向。

研究原创性/价值

本论文主要研究了酒店管理专业的学生, 当完成出国留学项目后, 他们的价值感知、满意度、以及国际化意向。研究结果表明学生得到和给与的价值是他们满意度和国际化意向的有效的决定指标

关键词

国际化行为、酒店管理专业实习、体验学习、校外实习、出国留学、价值、满意度

Keywords

Citation

Rivera, M.A., Murphy, K.S. and Khalilzadeh, J. (2018), "Globalization of workforce: PLS approach to higher-order value construct in a study abroad context", Journal of Hospitality and Tourism Technology, Vol. 9 No. 3, pp. 314-337. https://doi.org/10.1108/JHTT-10-2017-0114

Publisher

:

Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

Related articles