Information technology competency and supply chain performance: role of risk management orientation and supply chain agility

Abstract

Purpose

This study aims to investigate the nexus between information technology (IT) competency, supply chain agility and supply chain performance in the hospitality industry. The authors examine the association of IT competency and supply chain performance through supply chain agility while considering the boundary condition role of risk management.

Design/methodology/approach

The authors collected data via a questionnaire from 302 full-time hotel and restaurant managers in Pakistan.

Findings

Study results reveal a positive association between IT competency and supply chain performance while supply chain agility mediates this relationship. In addition, risk management is identified as an important boundary condition that moderates the direct and indirect relationships between IT competency and supply chain performance.

Originality/value

Study results reveal an important association between IT competency and supply chain agility contributing to the scholarly discussion on supply chain issues in the hospitality sector.

研究目的

本研究旨在探讨信息技术能力（IT能力）对供应链绩效的影响, 并分析风险管理导向和供应链敏捷性在这一关系中的调节作用。

研究方法

本研究采用结构方程模型分析, 通过问卷调查收集数据, 以评估IT能力、风险管理导向、供应链敏捷性和供应链绩效之间的关系。

研究发现

研究发现, IT能力显著提升供应链绩效。风险管理导向和供应链敏捷性在IT能力与供应链绩效之间起到正向调节作用, 增强了IT能力对供应链绩效的积极影响。

研究创新

本研究扩展了关于信息技术与供应链管理之间关系的理论, 强调了风险管理导向和供应链敏捷性的重要性。研究结果为企业在提升供应链绩效时如何利用IT能力提供了实用指导。

Citation

Rasool, M., Murtza, M.H., Rasheed, M.I., Leong, A.M.W., Okumus, F. and Bai, J. (2024), "Information technology competency and supply chain performance: role of risk management orientation and supply chain agility", Journal of Hospitality and Tourism Technology, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JHTT-08-2023-0240