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Progress on technology use in tourism

Wenjie Cai (Department of Marketing, Tourism and Events, University of Greenwich, London, UK)
Shahper Richter (School of Engineering, Computer and Mathematical Sciences, Auckland University of Technology, Auckland, New Zealand)
Brad McKenna (Norwich Business School, University of East Anglia, Norwich, UK)

Journal of Hospitality and Tourism Technology

ISSN: 1757-9880

Article publication date: 26 April 2019

Issue publication date: 21 November 2019




With the rapid development and implementation of cutting-edge information technologies in tourism and hospitality, it is necessary to update the progress of technology use in the past 18 years and set up research agenda for future research. By adopting information systems (IS) as a reference discipline, this paper aims to create a literature review of technology and tourism papers around the theme of use.


Following the systematic literature review process of Aguinis et al. (2018), 314 papers were downloaded to determine how they applied the concept of technology use.


Three themes about technology use emerged: types of processing, organisational use and users. Among various types of technology processing, interactive and online are largely addressed in the tourism and hospitality literature. The organisational use theme explores how the competitive and strategic use of technology provides management support for organisations. There was a large amount of research focussed on direct users, such as individual characteristics, user attitudes and user behaviour. The theories of technology acceptance model and unified theory of acceptance and use of technology have been widely applied in these studies.


This paper provides a review of key issues which has been discussed in tourism research in relation to technology use. By applying the scheme developed in the IS discipline, this study provides new insights into the development of technology in tourism. In addition, it also gives us the opportunity to suggest a research agenda by identifying research gaps and future research collaboration opportunities between these two fields.


随着尖端科技在旅游和酒店业中的快速发展和应用, 我们有必要审视过去18年中科技使用的进程, 并且为未来研究确立方向。采用信息系统(IS)作为参考标杆, 本论文旨在建立围绕科技使用和旅游业的文献综述体系。


本论文采用系统文献综述法(Aguinis et al., 2018), 共314篇文章被审阅, 以确立科技使用概念如何被研究应用。


三种有关科技使用的主题被确立:处理类型、组织使用、用户。在各种科技处理类型中, 互动性和线上的方式在大多数旅游酒店文献中被研究。组织使用主题开拓了科技的有利和策略的使用如何为组织提供管理支持。文献有很大一部分集中研究在直接用户身上, 比如用户个人特点、用户态度、用户行为。TAM和UTAUT理论在这些研究文献上被广泛使用。


本论文评论了旅游酒店业中科技使用的几个关键方面。通过借用IS领域开发的模型, 本论文对旅游业中技术开发提供新视角。此外, 本论文还指出文献缺口和未来合作机遇, 开启研究领域新篇章。



纸张类型 - 文献综述



Cai, W., Richter, S. and McKenna, B. (2019), "Progress on technology use in tourism", Journal of Hospitality and Tourism Technology, Vol. 10 No. 4, pp. 651-672.



Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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