Revisiting the impact of VR applications on hotel bookings

Abstract

Purpose

The current study aims to investigate hotel guests’ intention to use virtual reality (VR) and willingness to pay more for hotels that have VR applications (e.g. virtual room tour) when booking a hotel.

Design/methodology/approach

Through a theoretical lens of stimuli–organism–response (S-O-R), relationships among an individual’s performance expectancy, effort expectancy, social influence, utilitarian motivation, hedonic motivation, perceived value, intention to use VR and willingness to pay more for VR were tested using partial least square-structural equation modeling.

Findings

Performance expectancy, social influence, utilitarian motivation and hedonic motivation affect the perceived value of VR. An individual’s perceived value of VR affects his/her intention to use VR and willingness to pay more for a hotel that has VR contents (e.g. virtual room tour) available during the hotel booking process.

Originality/value

Through the S-O-R framework, this study provided insights into hotel guests’ intention to use VR and explored how their intentions lead to their willingness to pay more for a hotel if VR is available during the reservation or hotel selection process.

探索VR应用对酒店收益管理的影响

摘要

研究目的

本论文旨在检验酒店客人使用VR和愿意预定提供VR应用（比如, 参观虚拟房间）的酒店房间。

研究设计/方法/途径

通过基于S-O-R理论基础, 本论文搭建了模型, 描述个人绩效期望、努力期望、社交影响、实用型动机、和享乐型动机、感知价值、VR使用意图、和VR溢价支付意愿等相互关系, 使用PLS-SEM方法检测模型。

研究结果

研究结果表明, 绩效期望、社交影响、实用型动机、和享乐型动机对VR的感知价值都有影响。个人对VR感知价值对其使用VR和愿意预定提供VR应用（比如, 参观虚拟房间）的酒店房间。

Citation

Yoon, S., Erdem, M., Schuckert, M. and Lee, P.C. (2021), "Revisiting the impact of VR applications on hotel bookings", Journal of Hospitality and Tourism Technology, Vol. 12 No. 3, pp. 489-511. https://doi.org/10.1108/JHTT-04-2019-0057