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Impact of employees’ job, organizational and technology fit on engagement and organizational citizenship behavior

Jungsun (Sunny) Kim (William F. Harrah College of Hospitality, University of Nevada, Las Vegas, Nevada, USA)
Anthony Gatling (William F. Harrah College of Hospitality, University of Nevada, Las Vegas, Nevada, USA)

Journal of Hospitality and Tourism Technology

ISSN: 1757-9880

Article publication date: 18 June 2019

Issue publication date: 13 September 2019

753

Abstract

Purpose

The purpose of this study is to investigate the effects of three person-environment (PE) fit dimensions (i.e. person-job, person-organizational and person-technology [PT] fit) on employees’ engagement and service-oriented organizational citizenship behavior (OCB) dimensions (i.e. loyalty, service delivery and participation).

Design/methodology/approach

Both online and on-site surveys were used to collect data from customer-contact employees working at a resort-style hotel in the USA. A total of 290 complete responses were collected, and the results were analyzed using a confirmatory factor analysis and structural equation modeling.

Findings

The results revealed that the three PE fit dimensions positively influenced employee engagement. The results also showed that the three PE fit dimensions had significant indirect effects on the three OCB dimensions via engagement, except for the relationship between PT fit and participation. PT fit only had a significant direct effect on participation.

Originality/value

This study contributes to the current PE fit, engagement and OCB literature by adding PT fit and testing the effects of the three PE fit dimensions on service-oriented OCB via engagement. This study recommends that hospitality companies develop strategies and tactics to improve their employees’ PE fit and engagement because they are the key determinants of service-oriented OCB.

研究目的

本论文旨在检验三种人-环境(PE)合适度维度(即人-工作 人-组织 人-科技)对员工参与和以服务为本的组织公民行为(OCB)维度(如忠诚度 服务传递 和参与)的影响。

研究设计/方法/途径

研究采样通过线上和线下问卷, 样本包括与顾客接触的在美国度假村式酒店工作的员工。样本数量为290份。研究分析方法包括验证性分子分析和结构方程模型。

研究结果

研究结果表明三种 PE 合适度维度对员工参与有积极影响。研究结果还表明三种PE合适度维度通过员工参与变量对三种 OCB 的维度有显著影响, 除了 PT 与参与之间的关系外。PT 合适度只对参与有显著直接影响。

研究原创性/价值

本论文对目前有关PE合适度 员工参与 和OCB文献有着显著贡献, 其增添了PT合适度, 还检验了三种PE合适度维度对服务为本OCB通过员工参与变量的间接影响。本论文推荐酒店业相关企业应该制定政策和方针来提高员工PE合适度, 因为 PE 合适度是服务为本OCB变量的关键维度。

关键词:人-环境合适度 人-工作合适度, 人-组织合适度 人-科技合适度 员工参与 以服务为本的组织公民行为(OCB)

纸张类型

研究论文

Keywords

Acknowledgements

The authors would like to acknowledge financial assistance from William F. Harrah College of Hospitality, University of Nevada, Las Vegas.

Citation

Kim, J.(S). and Gatling, A. (2019), "Impact of employees’ job, organizational and technology fit on engagement and organizational citizenship behavior", Journal of Hospitality and Tourism Technology, Vol. 10 No. 3, pp. 323-338. https://doi.org/10.1108/JHTT-04-2018-0029

Publisher

:

Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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