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The role of virtual reality interactivity in building tourists’ memorable experiences and post-adoption intentions in the COVID-19 era

Wilson K.S. Leung (College of Professional and Continuing Education, The Hong Kong Polytechnic University, Kowloon, Hong Kong)
Man Lai Cheung (Department of Marketing, The Hang Seng University of Hong Kong, Shatin, Hong Kong and Faculty of Business and Law, University of Newcastle, Callaghan, Australia)
Man Kit Chang (Department of Finance and Decision Sciences, Hong Kong Baptist University, Kowloon, Hong Kong)
Si Shi (School of Business Administration, Faculty of Business Administration, Southwestern University of Finance and Economics, Chengdu, China)
Sin Yan Tse (College of Professional and Continuing Education, The Hong Kong Polytechnic University, Kowloon, Hong Kong)
Lenny Yusrini (Department of Travel Operation, Akademi Pariwisata Indonesia, Jakarta, Indonesia and Tropical Biodiversity Conservation Graduate Study Program, IPB University, Bogor, Indonesia)

Journal of Hospitality and Tourism Technology

ISSN: 1757-9880

Article publication date: 8 February 2022

Issue publication date: 10 June 2022

1740

Abstract

Purpose

This study aims to examine the impact of virtual reality (VR) interactivity elements, including synchronicity, two-way communication and active control, on tourists’ VR memorable experiences, and the subsequent effect on tourists’ word-of-mouth (WOM) and VR continuance intention.

Design/methodology/approach

The research model was tested using self-administrated survey data from 285 Chinese tourists who were experienced in travel and VR tourism activities. Partial least squares–structural equation modelling was adopted to perform latent variable analysis.

Findings

VR interactivity elements, including synchronicity, two-way communication and active control, play a considerable role in driving tourists’ VR memorable experiences, which in turn drive tourists’ WOM and VR continuance intention.

Research limitations/implications

Cross-sectional, single country data was used and thus the generalisability of the findings may be limited. Future research is recommended adopting a longitudinal approach to compare the relationship between constructs in countries with diverse cultures.

Practical implications

The findings provide guidance for tourism marketers to use the interactive features of VR, including synchronicity, two-way communication and active control, to drive tourists’ memorable experiences and thereby strengthen tourists’ referral and continuance intention.

Originality/value

Scholarly attention on the importance of VR interactivity in driving tourists’ memorable experiences and behavioural intention is limited. This study contributes to the tourism marketing literature by empirically testing the research model to reveal the importance of VR interactivity elements, including synchronicity, two-way communication and active control, to drive tourists’ VR memorable experiences and behavioural intentions.

虚拟现实交互在COVID-19时代中构建难忘的游客体验和采纳意向的作用

研究目的

本研究旨在检验虚拟现实 (VR) 交互元素的影响, 包括同步性、双向通信和主动控制, 对游客的VR 难忘的经历, 以及对游客口碑 (WOM) 和 VR 的持续意向。

研究设计/方法/途径

该研究模型采用来自285名体验过旅行和VR旅游活动的中国游客的调查数据进行了测试。偏最小二乘 - 结构方程模型(PLS-SEM)用来执行潜在的变量分析。

研究发现

VR交互元素, 包括同步性、双向通信和主动控制, 在推动游客 VR 难忘体验方面发挥了相当大的作用, 进而推动游客的口碑和VR持续意向

研究限制/价值

使用了横断面的单一国家数据, 因此调查结果的普遍性可能有限。建议未来的研究采用纵向比较方法来比较具有多元文化不同国家为背景的构象之间关系。

实践价值

研究结果为旅游营销人员利用VR的交互特性, 包括同步性、双向交流、主动性控制, 来驱动游客难忘的体验, 从而加强游客的推荐和继续意向

研究原创性/价值

学术界对 VR 交互性在构建游客的难忘经历和行为意图的重要作用的研究仍然有限。本研究有助于旅游营销文献通过实证检验研究模型揭示VR交互元素的重要性, 包括同步性、双向通信、和主动控制, 构建游客的 VR 难忘体验和行为意图。

Keywords

Citation

Leung, W.K.S., Cheung, M.L., Chang, M.K., Shi, S., Tse, S.Y. and Yusrini, L. (2022), "The role of virtual reality interactivity in building tourists’ memorable experiences and post-adoption intentions in the COVID-19 era", Journal of Hospitality and Tourism Technology, Vol. 13 No. 3, pp. 481-499. https://doi.org/10.1108/JHTT-03-2021-0088

Publisher

:

Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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