Determination of managerial resourcefulness in the Turkish hospitality industry: a grounded theory study

Abstract

Purpose

The purpose of this study is to use the grounded theory approach to develop a theoretical understanding of managerial resourcefulness in Turkish culture from the perspective of both hospitality managers and subordinates.

Design/methodology/approach

This study adopts the grounded theory approach to systematically analyze the real experience of participants. Semi-structured interviews were conducted with 55 participants, namely, 15 general managers and 40 department managers of five star hotels in Antalya. Computer-based qualitative data analysis software (NVivo 10) was used to analyze the data.

Findings

The data from the interviews suggest that Turkish managers can regulate their emotions, thoughts, and behaviors while performing their managerial tasks. Furthermore, they are acutely aware of the role of subordinates in maximizing managerial and organizational efficiency and place such priorities at the center of the organization. The role of culture on managerial resourcefulness is visible. Despite this, organizations are not affected by the high power distance culture within the country. Specifically, managers have a management model based on mutual trust with their subordinates, giving importance to their feelings, thoughts and well-being, communicating strongly with them, expressing appreciation and gratitude for them, and emphasizing human values.

Originality/value

The paper is the first attempt to develop a hotel-specific model of managerial resourcefulness, which could serve as a theoretical foundation in the further examination of managerial resourcefulness. Therefore, this study contributes to the existing literature by shedding light on the importance of sector-specific competencies in effectively managing subordinates in Turkish culture.

研究目的

本研究运用了扎根理论作为研究方法旨在运用酒店管理者和下属员工的双重视角来研发在土耳其背景下的管理智慧的理论认知。

研究设计/方法/途径

本研究采用了扎根理论来系统分析参与受访者的真实体验。对55位来自安塔利亚一座五星级酒店的15位总经理和40位部门经理进行了半结构化的访谈。计算机定性研究软件（NVivo 10）用来分析数据.

研究结果

访谈结果表明土耳其的管理者可以在履行职责的时候有效控制情绪, 思想和行为。他们能够尖锐的认识到组织下属对于最大程度优化组织效率的重要性, 并且将其放在组织的中心。本土文化在管理智慧中起到了可见的作用。尽管如此, 组织并没有受到本土高权力距离文化的影响。特别指出的是, 管理者采用以互相信任而建立起来的管理模型, 重视下属的情绪, 思想和主观幸福感, 并且强调沟通, 善于表达对下属的感谢和欣赏, 以及重视人文价值。

研究原创性/价值

本研究是首次提出了以酒店为背景管理智慧模型, 从而可以为今后的管理智慧研究提供理论基础。因此, 本研究强调了以土耳其为文化背景行业特定的专业能力在有效管理属下过程中的重要性, 从而补充了已有文献。

Citation

Ersoy, A. and Ehtiyar, R. (2022), "Determination of managerial resourcefulness in the Turkish hospitality industry: a grounded theory study", Journal of Hospitality and Tourism Technology, Vol. 13 No. 1, pp. 157-181. https://doi.org/10.1108/JHTT-03-2021-0083