A tabulation of information technology and consumer behavior in hospitality revenue management research
Journal of Hospitality and Tourism Technology
Article publication date: 6 October 2020
Issue publication date: 31 October 2020
The purpose of this paper is to present an overview of revenue management (RM) studies that focus on information technology (IT) and consumer behavior published between 2008 and 2018.
In total, 112 articles published in 17 journals were identified and analyzed.
This study shows the importance of IT and RM and focuses on the consumer perspective. It also emphasizes that technology is not the enemy of humans: it complements and adds value to their existing jobs.
Book chapters and conference proceedings related to IT and RM were not included in this study. Besides, only journal papers published in English were included in the study. The categorizing of subjects can be seen as subjective.
This study helps researchers discover articles from 2008 to 2018 and helps hospitality executives interested in RM technologies from the demand side to use these findings in their business environment.
Based on the interaction between service providers (hotels) and users (consumers) on IT and RM platforms, the paper identified eight key components that have been relevant over the past decade.
研究结果指出了IT和RM的重要性, 以及对消费者方面的重视。此外, 本研究还指出了技术不是人类的敌人– 技术能够弥补以及对人类原有的工作增添价值。
Demirciftci, T., Chen, C. and Erdem, M. (2020), "A tabulation of information technology and consumer behavior in hospitality revenue management research", Journal of Hospitality and Tourism Technology, Vol. 11 No. 3, pp. 575-587. https://doi.org/10.1108/JHTT-02-2019-0018
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