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Unlocking employee flourishing in the hospitality industry: role of high-performance work systems, psychological capital and work passion

Meera Peethambaran (Department of Management, Birla Institute of Technology and Science, Pilani, India)
Mohammad Faraz Naim (Department of Management, Birla Institute of Technology and Science, Pilani, India)

Journal of Hospitality and Tourism Insights

ISSN: 2514-9792

Article publication date: 15 May 2024

148

Abstract

Purpose

The present study investigates the relationship between high-performance work systems (HPWS) and employee flourishing-at-work (FAW) through psychological capital (PsyCap) and employee work passion (EWP).

Design/methodology/approach

A three-path serial mediation model was constructed to explore the proposed relationships. The hypotheses were empirically tested using SPSS 25 and AMOS 21.0. The study was conducted in India and included a total of 357 hotel employees as participants.

Findings

The study revealed that PsyCap and EWP were significant independent mediators between HPWS and FAW. Moreover, PsyCap and EWP were identified as serial mediators in the relationship between HPWS and FAW. Additionally, a direct relationship between HPWS and FAW was also found.

Practical implications

Implementing HPWS in hospitality organizations can foster PsyCap of the employees and foster EWP among their workforce. This approach not only increases the organization's competitive advantage but also enhances employees' holistic well-being, i.e. FAW.

Originality/value

This study marks a pioneering effort to establish a distinct relationship between HPWS and FAW. Moreover, the study introduces an innovative approach by employing EWP to delve into the influence of both HPWS and PsyCap on FAW.

Keywords

Acknowledgements

Meera Peethambaran would like to thank her parents for their continuous blessings and unconditional support. The author also thanks her supervisor for his guidance and constructive criticism. Last, but not the least, all praise to almighty God for keeping us motivated throughout.

Citation

Peethambaran, M. and Naim, M.F. (2024), "Unlocking employee flourishing in the hospitality industry: role of high-performance work systems, psychological capital and work passion", Journal of Hospitality and Tourism Insights, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JHTI-12-2023-0906

Publisher

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Emerald Publishing Limited

Copyright © 2024, Emerald Publishing Limited

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