Citizenship fatigue and psychological ownership among employees in family hotels: moderating effect of family management

Abstract

Purpose

This paper examines the relationships between citizenship fatigue, organisational- and job-based psychological ownership and family management among family hotel employees in Ghana.

Design/methodology/approach

A total of 479 workers took part in the study by completing either a self-reported questionnaire or an interviewer-administered questionnaire. The hotels and respondents were selected using purposive and convenience sampling techniques, respectively. IBM SPSS version 21 and partial least squares structural equation model were used to process and analyse the data.

Findings

Citizenship fatigue was found to be a negative predictor of organisational- and job-based psychological ownership. Additionally, job- and organisational-based psychological ownership were positively predicted by family management. Furthermore, family management positively moderates the relation between citizenship fatigue and organisational- and job-based psychological ownership.

Originality/value

This study appears to be one of the first to have investigated a model linking family management, citizenship fatigue and psychological ownership in the family hotel context.

Citation

Azila-Gbettor, E.M. (2023), "Citizenship fatigue and psychological ownership among employees in family hotels: moderating effect of family management", Journal of Hospitality and Tourism Insights, Vol. 6 No. 2, pp. 674-696. https://doi.org/10.1108/JHTI-09-2021-0258