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The role of green practices toward the green word-of-mouth using stimulus-organism-response model

Irfan Hameed (Institute of Business Management, Karachi, Pakistan)
Hamid Hussain (Iqra University, Karachi, Pakistan)
Kamran Khan (Khadim Ali Shah Bukhari Institute of Technology, Karachi, Pakistan)

Journal of Hospitality and Tourism Insights

ISSN: 2514-9792

Article publication date: 6 July 2021

Issue publication date: 7 December 2022

869

Abstract

Purpose

Consumer's environmental awareness and friendliness have been growing, and consumers are increasingly concerned about the impact of hotel operations on the environment. This study evaluated the effect of green practices on the customer's green word-of-mouth (GWOM) intention for hotels with environment-friendly operations.

Design/methodology/approach

The data have been collected from tourists by using the judgmental sampling technique, and a usable sample size of 257 respondents has been achieved. The data analysis has been performed using partial least squares-structural equation modeling (PLS-SEM).

Findings

There is a strong relationship between green practices adopted by hotels and the green image of hotels. This study also found that the green image of a hotel positively impacts consumer green satisfaction and green trust, and these two variables have significant influence over the GWOM.

Practical implications

The study can be helpful in the promotion of environmentally sustainable consumer behavior in response to a stimulus being generated by the marketers and policymakers.

Social implications

This study will further help society to share and discuss favorable information about environmental sustainability through GWOM.

Originality/value

The study investigated the effect of green hotels on GWOM approximately after one year of the COVID-19 outbreak. Hence, the results can ascertain to be the basis of the new policies of the hotels in post-COVID world.

Keywords

Acknowledgements

Conflicts of Interest: The authors do not have any conflict of interest.

Citation

Hameed, I., Hussain, H. and Khan, K. (2022), "The role of green practices toward the green word-of-mouth using stimulus-organism-response model", Journal of Hospitality and Tourism Insights, Vol. 5 No. 5, pp. 1046-1061. https://doi.org/10.1108/JHTI-04-2021-0096

Publisher

:

Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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