The impact of human resource management practices on job satisfaction and affective commitment in Hurghada resort hotels

Abstract

Purpose

The primary purpose of this study is to evaluate the positive influence of human resource management practices (HRMPs) on job satisfaction (JS) and affective commitment (AC).

Design/methodology/approach

Data were collected through a self-administrated questionnaire disseminated in 19 resort hotels in Egypt’s Red Sea region. The structural equation modeling results indicate that HRMPs significantly affect JS and AC through mediation effects.

Findings

This study highlights the importance of a hotel’s behavior in fulfilling its HRMPs obligations on employee attitudes and behaviors. Effective HRMPs (i.e. recruitment and selection, training and socialization and security) positively influence employee outcomes like JS and AC. JS has a significantly positive relationship with AC and a mediating effect on the link between HRMPs and AC.

Research limitations/implications

These results cannot be generalized to the overall Egyptian hospitality sector context. The survey data are self-reported, so future research should investigate hotel managers and guests through interviews or focus groups.

Practical implications

Effective HRMPs should increase JS and AC. human resource managers should emphasize the critical role of HRMPs in enhancing JS and AC and motivating hotel employees to remain with their hotels. They should also develop a robust framework to improve JS and AC with HRMPs effectively. This study provides a conceptual model for researchers in the HRM literature.

Originality/value

To the best of authors’ knowledge, this is the first study to empirically investigate the impact of HRMPs on JS and AC in the Red Sea region, with significant academic and practical implications. This research is unique in presenting a conceptual model exposing the AC of organizational commitment.

Citation

Hussien, F.M., Ibrahim, Y. and Naser, H.A. (2022), "The impact of human resource management practices on job satisfaction and affective commitment in Hurghada resort hotels", Journal of Hospitality and Tourism Insights, Vol. 5 No. 5, pp. 905-926. https://doi.org/10.1108/JHTI-02-2021-0045