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The impact of manager training on employee turnover intentions

Kristin Malek (Department of Hospitality Management, Kansas State University, Manhattan, Kansas, USA)
Sheryl Fried Kline (Department of Hospitality Business Management, University of Delaware, Newark, Delaware, USA)
Robin DiPietro (School of Hotel, Restaurant and Tourism Management, University of South Carolina, Columbia, South Carolina, USA)

Journal of Hospitality and Tourism Insights

ISSN: 2514-9792

Article publication date: 16 August 2018

Issue publication date: 23 August 2018

10085

Abstract

Purpose

There are decades of research analyzing turnover in the hospitality industry and yet it remains nearly double other industries. Whereas previous studies have analyzed training and its impact on turnover, the purpose of this paper is to look at the direct relationship between training at the management level and how this impacts their direct employees’ turnover intentions.

Design/methodology/approach

This study utilized annual evaluation data from two luxury resorts in the southeast USA. Exploratory factor analysis was conducted which resulted in four factors: management style, manager/employee relations, manager training and employee turnover intentions. Multiple regression was utilized to assess these relationships between factors.

Findings

The analyses show that an employee’s perception of his or her manager was inversely related to turnover intentions. Additionally, it was found that management training and management style had a significant inverse relationship with employee turnover intentions. Finally, this study found that as manager training increases, employee turnover intentions decrease. This research indicates that if hotels invest in management training then there will be a reduction in employee turnover intention.

Research limitations/implications

The sample consisted of only two luxury full service hotels in the southeastern USA. Both luxury hotels recruited a significant amount of employees from local universities; therefore, the workforce was more educated than other hotels. This study should be replicated across hotel types and throughout various locations.

Practical implications

This research has relevant implications for practitioners. General managers should analyze their training requirements and fiscal appropriations. This research finds that if hotels invest in management training then there will be a reduction in employee turnover. If managers had more training, this study indicates that employees would view their managers more favorably, feel closer to their managers and have less of a desire to leave the organization.

Originality/value

Extant research has shown that employee training programs impact employee turnover and that manager training programs impact manager turnover. This study extends that research by showing that these segments are not autonomous; manager training has a significant direct effect on employee turnover intention. This has not been studied in turnover intention literature suggests that this could be the missing variable in the body of turnover research.

Keywords

Citation

Malek, K., Kline, S.F. and DiPietro, R. (2018), "The impact of manager training on employee turnover intentions", Journal of Hospitality and Tourism Insights, Vol. 1 No. 3, pp. 203-219. https://doi.org/10.1108/JHTI-02-2018-0010

Publisher

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Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

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