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The influence of servant leadership on employees' outcomes via job embeddedness in hospitality industry

Muhammad Qamar Zia (College of Business Management, Institute of Business Management, Karachi, Pakistan)
Muhammad Naveed (College of Business Management, Institute of Business Management, Karachi, Pakistan)
Muhammad Adnan Bashir (College of Business Management, Institute of Business Management, Karachi, Pakistan)
Asif Iqbal (College of Management and Sciences, Karachi Institute of Economics and Technology, Pakistan Air Force, Karachi, Pakistan)

Journal of Hospitality and Tourism Insights

ISSN: 2514-9792

Article publication date: 30 April 2021

241

Abstract

Purpose

Drawing from social exchange theory, the purpose of this study is to investigate the influence of servant leadership on organizational citizenship behavior, turnover intentions and work performance through mediating role of job embeddedness.

Design/methodology/approach

The data were gathered from 252 frontline employees of Pakistan's hotel industry in two-time lags with an interval of two months by using purposive sampling. PLS-SEM was applied for the analysis of data and hypothesis testing.

Findings

The study ascertained that job embeddedness is a potent mediator between the nexus of servant leadership and aforementioned work outcomes. The study results portray that servant leadership promotes job embeddedness, OCB, work performance and reduces turnover intentions.

Research limitations/implications

Hotel management can use job embeddedness to boost servant leadership and reduce turnover intentions. In addition, management should also increase servant leadership by organizing training and workshops for their managers, which ultimately improves followers' organizational citizenship behavior and work performance.

Practical implications

Hotel management can use job embeddedness to boost OCB, work performance and reduce turnover intentions. In addition, management should also increase servant leadership by organizing training and workshops for their managers, which ultimately improves followers' citizenship behavior and work performance.

Originality/value

There are numerous calls for research to ascertain as well as sparse literature available whether job embeddedness act as a mediator in the nexus of servant leadership and work outcomes or not. The current study fills these voids and contributes to the literature by empirically examining the mechanism of job embeddedness between servant leadership and the work outcomes.

Keywords

Citation

Zia, M.Q., Naveed, M., Bashir, M.A. and Iqbal, A. (2021), "The influence of servant leadership on employees' outcomes via job embeddedness in hospitality industry", Journal of Hospitality and Tourism Insights, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JHTI-01-2021-0003

Publisher

:

Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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