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The relationship between organizational culture, organizational silence and job performance in hotels: the case of Kuşadasi

Gullu Gencer (Tavsanli Faculty of Applied Sciences, Kutahya Dumlupinar University, Kutahya, Turkey)
Hakan Atay (Faculty of Tourism, Adnan Menderes University, Aydin, Turkey)
Arzu Gurdogan (Ortaca Vocational School, Mugla Sitki Kocman University, Mugla, Turkey)
Ulker Colakoglu (Faculty of Tourism, Adnan Menderes University, Aydin, Turkey)

Journal of Hospitality and Tourism Insights

ISSN: 2514-9792

Article publication date: 21 October 2021

Issue publication date: 20 January 2023

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Abstract

Purpose

This study aims to measure the effect of organizational culture perceptions of hotel employees on their organizational silence behavior and job performance, as well as the effect of their organizational silence behavior on their job performance.

Design/methodology/approach

A correlational survey model was used in this research and a questionnaire was distributed to collect the data from 389 sampled employees working in four- and five-star hotels in the Kusadasi region in Turkey.

Findings

It was found that organizational culture was not significantly related to organizational silence but that organizational culture and its dimensions were significantly related to job performance. It was also revealed that while organizational silence was not significantly related to job performance, its dimensions were significantly related to job performance.

Practical implications

The results of this study provide insight into organizational culture as an important factor in increasing job performance. The study also revealed how organizational silence behavior and its dimensions affect job performance. In this sense, accommodation establishments will be able to acquire new perspectives in terms of improving job performance.

Originality/value

This paper is deemed important, as it examined these three terms in one model in the field of tourism management. It is thought that it will contribute to the literature by closing the gap in the tourism literature while leading the way for future studies.

Keywords

Acknowledgements

This article is derived from the doctoral dissertation by the author entitled “The Relationship Between Organizational Culture, Organizational Silence and Job Performance in Hotels: Case of Kuşadası.”

Citation

Gencer, G., Atay, H., Gurdogan, A. and Colakoglu, U. (2023), "The relationship between organizational culture, organizational silence and job performance in hotels: the case of Kuşadasi", Journal of Hospitality and Tourism Insights, Vol. 6 No. 1, pp. 70-89. https://doi.org/10.1108/JHTI-01-2021-0001

Publisher

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Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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