Evaluating a quality improvement collaborative: a hybrid approach
Journal of Health Organization and Management
ISSN: 1477-7266
Article publication date: 3 October 2022
Issue publication date: 1 November 2022
Abstract
Purpose
Quality improvement collaboratives (QICs) are a popular approach to improving healthcare services and patient outcomes. This paper evaluates a QIC implemented by a large, integrated healthcare organisation in Wales in the UK.
Design/methodology/approach
This evaluation study draws on two well-established evaluation frameworks: Kirkpatrick's approach to gather data on participant satisfaction and learning and Stake's approach to gather data and form judgements about the impact of the intervention. A mixed methods approach was taken which included documentary analysis, surveys, semi-structured interviews, and observation of the QIC programme.
Findings
Together the two frameworks provide a rounded interpretation of the extent to which the QIC intervention was fit-for-purpose. Broadly the evaluation of the QIC was positive with some areas of improvement identified.
Research limitations/implications
This study is limited to a QIC conducted within one organisation. Further testing of the hybrid framework is needed that extends to different designs of QICs.
Practical implications
A hybrid framework is provided to assist those charged with designing and evaluating QICs.
Originality/value
Evaluation studies are limited on QICs and if present tend to adopt one framework. Given the complexities of undertaking quality improvement within healthcare, this study uniquely takes a hybrid approach.
Keywords
Acknowledgements
The authors would like to thank all staff that took part in the evaluation study.
Citation
Williams, S.J., Caley, L., Davies, M., Bird, D., Hopkins, S. and Willson, A. (2022), "Evaluating a quality improvement collaborative: a hybrid approach", Journal of Health Organization and Management, Vol. 36 No. 8, pp. 987-1008. https://doi.org/10.1108/JHOM-11-2021-0397
Publisher
:Emerald Publishing Limited
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