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Creating public value in the care at home sector: a mixed-method study about expectations of primary stakeholders using a social exchange perspective

Sascha Kraus-Hoogeveen (Institute for Management Research, Radboud Universiteit Nijmegen, Nijmegen, The Netherlands) (HAN, Arnhem, The Netherlands)
Pascale Peters (Nyenrode Business Universiteit, Breukelen, The Netherlands) (Institute for Management Research, Radboud Universiteit Nijmegen, Nijmegen, The Netherlands)
Els Van der Pool (HAN, Arnhem, The Netherlands)
Beatrice Van der Heijden (Institute for Management Research, Radboud Universiteit Nijmegen, Nijmegen, The Netherlands) (Open University of the Netherlands, Heerlen, The Netherlands) (Ghent University, Ghent, Belgium) (Hubei University, Wuhan, China) (Kingston University, London, UK)

Journal of Health Organization and Management

ISSN: 1477-7266

Article publication date: 28 September 2020

Issue publication date: 26 September 2020

213

Abstract

Purpose

This mixed-method study aims to contribute to the scholarly debate by outlining an individual-level theoretical framework for public value creation and evaluation that builds upon a social exchange perspective. It provides insights into the normative frames of primary stakeholders in the Dutch care at home sector, that is professionals, managers, clients and informal care providers.

Design/methodology/approach

A mixed-method design comprising a customized survey among 349 stakeholders, preceded by 31 in-depth interviews was used.

Findings

This empirical work shows differences and similarities in the stakeholders' normative frames revealed via three dimensions of expectations regarding the process of care delivery: personal contact, impact of rules and procedures and communication.

Social implications

These differences in interpretation have implications for the measurement and evaluation of public value creation.

Originality/value

By statistically and methodologically exploring the different expectations' scales that are developed, we intend to work toward a measure for public value creation, which can be used in future empirical work.

Keywords

Acknowledgements

Disclosure statement: No potential conflict of interest was reported by the authors.

Citation

Kraus-Hoogeveen, S., Peters, P., Van der Pool, E. and Van der Heijden, B. (2020), "Creating public value in the care at home sector: a mixed-method study about expectations of primary stakeholders using a social exchange perspective", Journal of Health Organization and Management, Vol. 34 No. 7, pp. 807-828. https://doi.org/10.1108/JHOM-11-2019-0317

Publisher

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Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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