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Organizational learning and patient safety: hospital pharmacy settings

Wael Abdallah (School of Management, University of Bradford, Bradford, UK)
Craig Johnson (School of Management, University of Bradford, Bradford, UK)
Cristian Nitzl (University of the German Federal Armed Forces, Munich, Germany)
Mohammed A. Mohammed (School of Medical Sciences, University of Bradford, Bradford, UK)

Journal of Health Organization and Management

ISSN: 1477-7266

Article publication date: 5 September 2019

Abstract

Purpose

The purpose of this paper is to explore the relationship between organizational learning and patient safety culture in hospital pharmacy settings as determined by the learning organization survey short-form (LOS-27) and pharmacy survey on patient safety culture instruments, and to further explore how dimensions of organizational learning relate to dimensions of pharmacy patient safety culture.

Design/methodology/approach

This study is a cross-sectional study. Data were obtained from three public hospital pharmacies and three private hospital pharmacies in Kuwait. Partial least square structural equation modeling was used to analyze the data.

Findings

A total of 272 surveys (59.1 percent response rate) were completed and returned. The results indicated a significant positive relationship between organizational learning and patient safety culture in hospital pharmacy settings (path coefficient of 0.826, p-value <0.05 and R2 of 0.683). Several dimensions of the organizational learning showed significant links to the various dimensions of the pharmacy patient safety culture. Specifically, training (TRN), management that reinforces learning (MRL) and supportive learning environment (SLE) had the strongest effects on the pharmacy patient safety culture dimensions. Moreover, these effects indicated that MRL, SLE and TRN were associated with improvements in most dimensions of pharmacy patient safety culture.

Originality/value

To the best of the authors’ knowledge, this is the first attempt to assess the relationship between organizational learning, patient safety culture and their dimensions in hospital pharmacy settings.

Keywords

Acknowledgements

There is no conflict of interest. The ethics approval for this study has been granted by the competent authorities at the University of Bradford, the Ministry of Health in Kuwait and the directors of the selected private hospitals.

Citation

Abdallah, W., Johnson, C., Nitzl, C. and Mohammed, M.A. (2019), "Organizational learning and patient safety: hospital pharmacy settings", Journal of Health Organization and Management, Vol. 33 No. 6, pp. 695-713. https://doi.org/10.1108/JHOM-11-2018-0319

Publisher

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Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited