TY  - JOUR
AB  - Purpose While previous studies have described structural, process and social aspects of the healthcare communication space there is no overall model of it. Such a model is an essential first step to improving the operationalization and management of healthcare communication. The paper aims to discuss these issues.Design/methodology/approach This paper used a case study approach to study team-based communication on a palliative care unit. Non-participant observation, interviews and documents were analyzed using qualitative content analysis.Findings The analysis developed an overall model of the healthcare communication space that consists of five stages: purpose, practices and workflows, structures, implementation, and the development of common ground to support team-based communication. The authors’ findings emphasized that implicit communication remains a predominant means of communication and workflow issues at the individual level are a frequent cause of unnecessary group communication tasks.Originality/value To improve team-based communication we first need to develop protocols that support team communication needs such as loop closing of group communication tasks in order to minimize unnecessary individual communication tasks. We also need to develop common ground at the protocol, document and terminology levels as part of supporting team-based communication.
VL  - 32
IS  - 6
SN  - 1477-7266
DO  - 10.1108/JHOM-07-2017-0189
UR  - https://doi.org/10.1108/JHOM-07-2017-0189
AU  - Cornett Janet Alexandra
AU  - Kuziemsky Craig
PY  - 2018
Y1  - 2018/01/01
TI  - Team based communication and the healthcare communication space
T2  - Journal of Health Organization and Management
PB  - Emerald Publishing Limited
SP  - 825
EP  - 840
Y2  - 2024/04/24
ER  -