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Team performance in the Italian NHS: the role of reflexivity

Flavio Urbini (Department of Human Science, Libera Universita Maria Santissima Assunta, Rome, Italy)
Antonino Callea (Department of Human Science, Libera Universita Maria Santissima Assunta, Rome, Italy)
Antonio Chirumbolo (Department of Psychology, Sapienza University of Rome, Rome, Italy)
Alessandra Talamo (Department of Social and Developmental Psychology, Sapienza University of Rome, Rome, Italy)
Emanuela Ingusci (Department of History, Society and Human Studies, University of Salento, Lecce, Italy)
Enrico Ciavolino (Department of History, Society and Human Studies, University of Salento, Lecce, Italy)

Journal of Health Organization and Management

ISSN: 1477-7266

Article publication date: 13 March 2018

Issue publication date: 6 April 2018

Abstract

Purpose

The purpose of this paper is twofold: first, to investigate the goodness of the input-process-output (IPO) model in order to evaluate work team performance within the Italian National Health Care System (NHS); and second, to test the mediating role of reflexivity as an overarching process factor between input and output.

Design/methodology/approach

The Italian version of the Aston Team Performance Inventory was administered to 351 employees working in teams in the Italian NHS. Mediation analyses with latent variables were performed via structural equation modeling (SEM); the significance of total, direct, and indirect effect was tested via bootstrapping.

Findings

Underpinned by the IPO framework, the results of SEM supported mediational hypotheses. First, the application of the IPO model in the Italian NHS showed adequate fit indices, showing that the process mediates the relationship between input and output factors. Second, reflexivity mediated the relationship between input and output, influencing some aspects of team performance.

Practical implications

The results provide useful information for HRM policies improving process dimensions of the IPO model via the mediating role of reflexivity as a key role in team performance.

Originality/value

This study is one of a limited number of studies that applied the IPO model in the Italian NHS. Moreover, no study has yet examined the role of reflexivity as a mediator between input and output factors in the IPO model.

Keywords

Citation

Urbini, F., Callea, A., Chirumbolo, A., Talamo, A., Ingusci, E. and Ciavolino, E. (2018), "Team performance in the Italian NHS: the role of reflexivity", Journal of Health Organization and Management, Vol. 32 No. 2, pp. 190-205. https://doi.org/10.1108/JHOM-07-2017-0180

Publisher

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Emerald Publishing Limited

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