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Patient involvement in quality management: rationale and current status

Oliver Groene (Health Services Research & Policy, London School of Hygiene & Tropical Medicine, London, UK)
Rosa Sunol (Avedis Donabedian Reseach Institute, University Autonomous of Barcelona, Barcelona, Spain)

Journal of Health Organization and Management

ISSN: 1477-7266

Article publication date: 17 August 2015

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Abstract

Purpose

The purpose of this paper is to review how patient and public involvement (PPI) can contribute to quality improvement functions and describe the levels of PPI in quality improvement functions at hospital and departmental level in a sample of European hospitals.

Design/methodology/approach

Literature review and cross-sectional study.

Findings

PPI takes multiple forms in health care and there is not a single strategy or method that can be considered to reflect best practice. The literature reveals that PPI can serve important functions to support quality improvement efforts. In contrast, the assessment of actual PPI in quality improvement shows that PPI is low.

Research limitations/implications

Findings are not representative of hospitals in the EU.

Practical implications

A diverse set of methods and tools that can be employed to realize PPI. Service providers should consider PPI at all stages, in particular in setting quality standards and criteria and in evaluating the results.

Originality/value

Contextualization of empirical findings with case studies from the literature that inform further practice and research on PPI.

Keywords

Acknowledgements

Part of this research has received funding from the European Community’s Seventh Framework Programme (FP7/2007-2013) under grant agreement number 241822.

Citation

Groene, O. and Sunol, R. (2015), "Patient involvement in quality management: rationale and current status", Journal of Health Organization and Management, Vol. 29 No. 5, pp. 556-569. https://doi.org/10.1108/JHOM-07-2014-0122

Publisher

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Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited

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