A qualitative study of hospital clinical staff perceptions of their interactions with healthcare middle managers

Abstract

Purpose

The authors explored clinical staff perceptions of their interactions with middle management and their experiences of the uncongeniality of their working environment.

Design/methodology/approach

Semi-structured interviews of clinical staff from an Australian public health service's Emergency, Surgery and Psychiatry departments. Volunteer interview transcripts were inductively coded using a reflexive thematic content analysis.

Findings

Of 73 interviews, 66 participants discussed their interactions with management. Most clinicians considered their interactions with middle management to be negative based on a violation of their expectations of support in the workplace. Collectively, these interactions formed the basis of clinical staff perceptions of management's lack of capacity and fit for the needs of staff to perform their roles.

Practical implications

Strategies to improve management's fit with clinicians' needs may be beneficial for reducing uncongenial workplaces for healthcare staff and enhanced patient care.

Originality/value

This article is among the few papers that discuss interactions with management from the perspective of clinical staff in healthcare. How these perspectives inform the perception of workplace uncongeniality for clinicians contributes greater understanding of the factors contributing to adversarial relationships between clinicians and managers.

Citation

Kendrick, M., Kendrick, K.B., Taylor, N.F. and Leggat, S.G. (2022), "A qualitative study of hospital clinical staff perceptions of their interactions with healthcare middle managers", Journal of Health Organization and Management, Vol. 36 No. 4, pp. 428-447. https://doi.org/10.1108/JHOM-06-2021-0216