Development and validation of health service management competencies
Journal of Health Organization and Management
ISSN: 1477-7266
Article publication date: 9 February 2018
Issue publication date: 6 April 2018
Abstract
Purpose
The importance of managerial competencies in monitoring and improving the performance of organisational leaders and managers is well accepted. Different processes have been used to identify and develop competency frameworks or models for healthcare managers around the world to meet different contextual needs. The purpose of the paper is to introduce a validated process in management competency identification and development applied in Australia – a process leading to a management competency framework with associated behavioural items that can be used to measure core management competencies of health service managers.
Design/methodology/approach
The management competency framework development study incorporated both qualitative and quantitative methods, implemented in four stages, including job description analysis, focus group discussions and online surveys.
Findings
The study confirmed that the four-stage process could identify management competencies and the framework developed is considered reliable and valid for developing a management competency assessment tool that can measure management competence amongst managers in health organisations. In addition, supervisors of health service managers could use the framework to distinguish perceived superior and average performers among managers in health organisations.
Practical implications
Developing the core competencies of health service managers is important for management performance improvement and talent management. The six core management competencies identified can be used to guide the design professional development activities for health service managers.
Originality/value
The validated management competency identification and development process can be applied in other countries and different industrial contexts to identify core management competency requirements.
Keywords
Acknowledgements
The authors thank all the participants of the focus group discussions and online survey and the support and funding from the project partners – Victorian Healthcare Association, The Australian College of Health Services Management and the Sector Workforce Planning, Victorian Department of Health. The authors also thank members of the project Advisory Committee who have provided invaluable contribution to the project, and are also grateful for the financial contribution from 14 Victorian Health Services.
Citation
Liang, Z., Howard, P.F., Leggat, S. and Bartram, T. (2018), "Development and validation of health service management competencies", Journal of Health Organization and Management, Vol. 32 No. 2, pp. 157-175. https://doi.org/10.1108/JHOM-06-2017-0120
Publisher
:Emerald Publishing Limited
Copyright © 2018, Emerald Publishing Limited