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Are we nearly there yet? A study of the English National Health Service as professional bureaucracies

Helen Dickinson (Public Service Research Group, University of New South Wales, Canberra, Australia)
Iain Snelling (Health Service Management Centre, University of Birmingham, Birmingham, UK)
Chris Ham (King’s Fund, London, UK)
Peter C. Spurgeon (Warwick Medical School, University of Warwick, Coventry, UK)

Journal of Health Organization and Management

ISSN: 1477-7266

Article publication date: 19 June 2017

Abstract

Purpose

The purpose of this paper is to explore issues of medical engagement in the management and leadership of health services in the English National Health Service (NHS). The literature suggests that this is an important component of high performing health systems, although the NHS has traditionally struggled to engage doctors and has been characterised as a professional bureaucracy. This study explored the ways in which health care organisations structure and operate medical leadership processes to assess the degree to which professional bureaucracies still exist in the English NHS.

Design/methodology/approach

Drawing on the qualitative component of a research into medical leadership in nine case study sites, this paper reports on findings from over 150 interviews with doctors, general managers and nurses. In doing so, the authors focus specifically on the operation of medical leadership in nine different NHS hospitals.

Findings

Concerted attention has been focussed on medical leadership and this has led to significant changes to organisational structures and the recruitment and training processes of doctors for leadership roles. There is a cadre of doctors that are substantially more engaged in the leadership of their organisations than previous research has found. Yet, this engagement has tended to only involve a small section of the overall medical workforce in practice, raising questions about the nature of medical engagement more broadly.

Originality/value

There are only a limited number of studies that have sought to explore issues of medical leadership on this scale in the English context. This represents the first significant study of this kind in over a decade.

Keywords

Acknowledgements

This project was funded by the National Institute for Health Research Service Delivery and Organisation programme (Project Number 08/1808/236). The views and opinions expressed therein are those of the authors and do not necessarily reflect those of the NIHR SDO programme or the Department of Health.

Citation

Dickinson, H., Snelling, I., Ham, C. and Spurgeon, P.C. (2017), "Are we nearly there yet? A study of the English National Health Service as professional bureaucracies", Journal of Health Organization and Management, Vol. 31 No. 4, pp. 430-444. https://doi.org/10.1108/JHOM-01-2017-0023

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited