The impact of accreditation on healthcare quality improvement: a qualitative case study
Journal of Health Organization and Management
ISSN: 1477-7266
Article publication date: 21 November 2016
Abstract
Purpose
Research on accreditation has mostly focused on assessing its impact using large scale quantitative studies, yet little is known on how quality is improved in practice through an accreditation process. Using a case study of an acute teaching hospital in Portugal, the purpose of this paper is to explore the dynamics through which accreditation can lead to an improvement in the quality of healthcare services provided.
Design/methodology/approach
Data for the case study was collected through 46 in-depth semi-structured interviews with 49 clinical and non-clinical members of staff. Data were analyzed using a framework thematic analysis.
Findings
Interviewees felt that hospital accreditation contributed to the improvement of healthcare quality in general, and more specifically to patient safety, as it fostered staff reflection, a higher standardization of practices, and a greater focus on quality improvement. However, findings also suggest that the positive impact of accreditation resulted from the approach the hospital adopted in its implementation as well as the fact that several of the procedures and practices required by accreditation were already in place at the hospital, albeit often in an informal way.
Research limitations/implications
The study was conducted in only one hospital. The design of an accreditation implementation plan tailored to the hospital’s context can significantly contribute to positive outcomes in terms of quality and patient safety improvements.
Originality/value
This study provides a better understanding of how accreditation can contribute to healthcare quality improvement. It offers important lessons on the factors and processes that potentiate quality improvements through accreditation.
Keywords
Acknowledgements
This research was financed by a grant from the Fundação para a Ciência e a Tecnologia (Foundation for Science and Technology, Portugal) (No. SFRH/BD/31350/2006).
Citation
Melo, S. (2016), "The impact of accreditation on healthcare quality improvement: a qualitative case study", Journal of Health Organization and Management, Vol. 30 No. 8, pp. 1242-1258. https://doi.org/10.1108/JHOM-01-2016-0021
Publisher
:Emerald Group Publishing Limited
Copyright © 2016, Emerald Group Publishing Limited