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Servitization as a competitive difference in humanitarian logistics

Graham Heaslip (School of Business, Galway-Mayo Institute of Technology, Galway, Ireland)
Gyöngyi Kovács (Hanken School of Economics, HUMLOG Institute/Supply Chain Management and Social Responsibility, Helsinki, Finland)
David B. Grant (Hanken Svenska Handelshogskolan, Helsinki, Finland)

Journal of Humanitarian Logistics and Supply Chain Management

ISSN: 2042-6747

Article publication date: 16 October 2018

Issue publication date: 14 November 2018




The purpose of this paper is to present a literature review and conceptual consideration of servitization in humanitarian logistics (HL) and provide a research agenda for HL scholars and insight for practitioners and by doing so will fill a gap in existing research and practice.


The paper uses a literature-based approach that extends concepts usually applied in a commercial context to the area of HL.


The paper initiates a discourse on the importance of taking into account servitization in developing and managing effective emergency relief chains. This paper argues that a broader servitization paradigm needs to be integrated for international humanitarian organisations (IHOs) to maintain a competitive advantage.


The authors investigate servitization as a management innovation in IHOs and plot a research agenda for scholars.



Heaslip, G., Kovács, G. and Grant, D.B. (2018), "Servitization as a competitive difference in humanitarian logistics", Journal of Humanitarian Logistics and Supply Chain Management, Vol. 8 No. 4, pp. 497-517.



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