TY  - JOUR
AB  - Purpose We examine how design and implementation practices for supply chain performance management that have proven successful in commercial organisations apply to humanitarian organisations (HOs) to guide the process of designing and implementing performance management in humanitarian organisations.Design/methodology/approach We identify from the literature ten successful practices regarding the design and implementation of supply chain performance management in commercial businesses. We apply these, using action research over a four-year period, at Médecins sans Frontières (MSF) Belgium and draw conclusions from this.Findings We find that tools and techniques, such as workshops and technical sheets, are essential in designing and implementing supply chain performance measurement projects at HOs. Furthermore, making a link to an IT project is crucial when implementing performance measurement systems at HOs. Overall, our case study shows that performance management practices used in business can be applied and are relevant for humanitarian supply chains.Originality/value Previous research has argued that there are few empirical studies in the domain of performance management at humanitarian organisations. To the best of our knowledge, this paper is the first to provide a longitudinal understanding of the design and implementation of supply chain performance measurement at HOs.
VL  - 10
IS  - 2
SN  - 2042-6747
DO  - 10.1108/JHLSCM-05-2019-0036
UR  - https://doi.org/10.1108/JHLSCM-05-2019-0036
AU  - Abidi Hella
AU  - de Leeuw Sander
AU  - Dullaert Wout
PY  - 2020
Y1  - 2020/01/01
TI  - Performance management practices in humanitarian organisations
T2  - Journal of Humanitarian Logistics and Supply Chain Management
PB  - Emerald Publishing Limited
SP  - 125
EP  - 168
Y2  - 2024/04/26
ER  -