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Analysis of supply chain operations reference (SCOR) and balanced scorecard (BSC) in measuring supply chains efficiency using DEMATEL and DEA techniques

Wael Hassan El-Garaihy (Department of Management, Imam Abdulrahman Bin Faisal University, Dammam, Saudi Arabia)

Journal of Global Operations and Strategic Sourcing

ISSN: 2398-5364

Article publication date: 31 August 2021

Issue publication date: 30 November 2021

853

Abstract

Purpose

The strategic management of the supply chain encompasses the development and integration of a supply chain strategy and the evaluation of the findings. An integrated approach is required for linking the supply chain strategy with the overall strategic management of the company for it to be successful. In this regard, this paper aims to examine and compare the relative efficiency of two models, namely, supply chain operations reference (SCOR) and the balanced scorecard (BSC) for measuring the supply chain performance.

Design/methodology/approach

A quantitative research design is used and 800 individuals were recruited from the industrial sector in the Eastern Province of Saudi Arabia. A three-tier model was used based on BSC, data envelopment analysis (DEA), decision-making trial and evaluation laboratory (DEMATEL).

Findings

The findings have indicated that DMUs 2, 4, 6, 7, 9, 11, 13 and 15 were efficient, while the other DMUs were non-efficient. These non-efficient units were not aware of the training and development and learning and growth. The concern presents comparatively poor performance of employees at this stage even this issue was based on system performance and indifference of managers, establishing complexities in the long-term system. The relationships were determined among four dimensions of BSC by identifying the supply chain metrics and applying the DEMATEL approach.

Originality/value

The current study provides empirical support for the DEA network model concerning its preference and improved performance measurement as compared to BSC model.

Keywords

Citation

El-Garaihy, W.H. (2021), "Analysis of supply chain operations reference (SCOR) and balanced scorecard (BSC) in measuring supply chains efficiency using DEMATEL and DEA techniques", Journal of Global Operations and Strategic Sourcing, Vol. 14 No. 4, pp. 680-700. https://doi.org/10.1108/JGOSS-07-2020-0034

Publisher

:

Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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