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Operational efficiency of tow trucks: a case based evidence from an Indian automobile manufacturer

Sharon Rose J. (Department of Management Studies, Thiagarajar School of Management, Madurai, India)
PRC Gopal (School of Management, National Institute of Technology Warangal, Warangal, India)
Ramkumar M. Arputham (Department of Operations Management, Indian Institute of Management Raipur, Raipur, India)

Journal of Facilities Management

ISSN: 1472-5967

Article publication date: 29 January 2021

Issue publication date: 22 June 2021

174

Abstract

Purpose

The purpose of this paper is to examine and model the in-plant operational efficiency of tow trucks of an automobile manufacturing plant. Even though, tow trucks contribute toward the improvement of operational performance, little case-based evidence prevail in the literature. For this purpose, a case study has been conducted in an Indian automobile manufacturer to address the prevailing issues in material handling (MH).

Design/methodology/approach

Initially, this paper focuses on grouping of the sequence parts and finding the shortest path among the groups. To elucidate this, an analytical framework based on the distance and stuffing quantity is proposed. A fuzzy Dijkstra’s algorithm is used to solve the issues in grouping of the sequence parts and shortest path among the groups.

Findings

This study addressed the four aspects of MH: move cost, time, distance and material by integrating the function of grouping, finding the shortest path and communication with low cost devices. The result shows that logistics routes and activities should not be interrupted by any of the external factors. The availability of stock is a key performance variable to attain efficiency. In addition to this, effective communication between the truck operators and the production line managers is key performance indicator.

Originality/value

The paper helps the automobile practitioners on increasing the efficiency of tow truck by systemizing the routes. Logistics routes and activities should not be interrupted by any of the external factors. The availability of stock is a key performance variable to attain efficiency. In addition to this, effective communication between the truck operators and the line managers is key performance indicator.

Keywords

Citation

Rose J., S., Gopal, P. and M. Arputham, R. (2021), "Operational efficiency of tow trucks: a case based evidence from an Indian automobile manufacturer", Journal of Facilities Management, Vol. 19 No. 3, pp. 304-326. https://doi.org/10.1108/JFM-08-2020-0050

Publisher

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Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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