Student satisfaction with hostel facilities in Nigerian polytechnics

Abstract

Purpose

This paper aims to ascertain the adequacy of the facilities provided in the students' hostels and to also investigate the level of satisfaction of the students to the available facilities.

Design/methodology/approach

A total number of 250 questionnaires were distributed to the respondents. A cluster sampling method was used in the data collection in which attempt was made to get a fair representation on each floor of the hostel blocks. The data collected were then analysed using descriptive statistics such as the mean score and standard deviation.

Findings

The result showed that students were generally dissatisfied with the hostel facilities with a mean score of 2.42 on a five-point scale which represents 66.6 percent dissatisfaction level. The result also showed that not all the necessary facilities as noted by other researchers were provided for the student in the hostel.

Research limitations/implications

This result points to the need for a pragmatic and dynamic approach towards providing adequate and relevant facilities in the hostel accommodation to meet the minimum standard as obtained in other higher institution as this will invariably enhance the image of the institution and make it a top institution of choice to prospective students'.

Originality/value

Previous studies have always tended to focus on the management and administrative aspects of students housing, this paper provides the students perspective of the housing facilities thereby giving room for continuous improvement in student housing.

Citation

Toyin Sawyerr, P. and Yusof, N. (2013), "Student satisfaction with hostel facilities in Nigerian polytechnics", Journal of Facilities Management, Vol. 11 No. 4, pp. 306-322. https://doi.org/10.1108/JFM-08-2012-0041