Modeling the moderating effect of technology anxiety on the relationship between smart city–built environment and the quality of life of citizens

Abstract

Purpose

This study aims to comprehend the smart city–built environment’s (SCBE) effect on citizens’ quality of life in the smart cities of a developing country such as India. This study also sought to investigate the moderating effect of technological anxiety on the association, as mentioned earlier.

Design/methodology/approach

This study’s hypotheses were tested using data from 494 sample respondents who lived in the top five smart cities of India using partial least square-based structural equation modeling.

Findings

This study validated five dimensions of an SCBE, including smart governance, smart economy, smart people, smart transportation, smart environment and smart living, and demonstrated a favorable connection between a SCBE quality of life. This study confirmed that technology anxiety strongly moderates the relationship between the built environment of smart cities and citizens’ quality of life.

Originality/value

This study is a pioneering effort that explores the relationship between SCBE and the quality of life of its residents and the moderating effect of technology anxiety on this relationship.

Citation

Dash, A. (2022), "Modeling the moderating effect of technology anxiety on the relationship between smart city–built environment and the quality of life of citizens", Journal of Facilities Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JFM-06-2022-0061